Customer Experience Specialist

2 days ago

Oshawa, Ontario, Canada BMO Full time

Job Summary

At BMO, we are seeking a Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and prospects.

Main Responsibilities

  • Engage with customers to understand their needs and preferences, and provide personalized advice and guidance on our products and services.
  • Collaborate with internal stakeholders to identify opportunities to improve the customer experience and implement changes to meet customer needs.
  • Develop and maintain strong relationships with customers through proactive outreach and follow-up.
  • Stay up-to-date on product and service offerings, as well as industry trends and developments.
  • Participate in ongoing training and professional development to enhance skills and knowledge.

Requirements

  • 2-3 years of experience in a customer-facing role, preferably in the financial services industry.
  • Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills.

Why Join BMO?

At BMO, we are committed to creating a workplace that is inclusive, equitable, and accessible. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth and development.

We offer a competitive compensation package, including a salary range of $37,500.00 - $69,500.00, as well as opportunities for performance-based incentives and bonuses.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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