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Business Development Specialist

2 months ago

Pickering, Ontario, Canada Drive Autogroup Full time

Drive Autogroup is seeking a highly skilled and motivated Service BDC Representative to play a key role in delivering exceptional guest experiences for our dealership clientele.

Key Responsibilities:

  • Coordinate and support all efforts to establish a best-in-class guest experience
  • Schedule service appointments and ensure timely follow-up
  • Provide professional and effective communication with customers
  • Generate appointments through outbound prospecting and lead activity management
  • Confirm and reschedule missed appointments
  • Develop and maintain strong relationships with customers
  • Update records and enter customer information into data management systems
  • Assist with other duties as assigned by direct manager

Requirements:

  • Excellent communication and interpersonal skills
  • Knowledge of CDK and/or Xtime a definite asset
  • Ability to utilize multiple computer programs simultaneously
  • Sales experience and customer service skills
  • Automotive knowledge an asset, but not necessary
  • 1-2 years of customer service experience in a call center environment preferred

What We Offer:

  • Competitive compensation plans
  • Collaborative team dynamic and family-like atmosphere
  • Supportive work environment
  • Health and wellness initiatives
  • Community involvement activities
  • Exciting company events
  • Employee purchase plans and company discounts

At Drive Autogroup, we value our employees and offer a range of benefits and opportunities for growth and development. If you're looking to further your career with a growing organization where you can use your knowledge, skills, and talents, we encourage you to apply.