Department Head

4 weeks ago

Kitchener, Ontario, Canada H & M Hennes & Mauritz Gruppe Full time
Job Title: Department Head - Mechanical

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. And they're tasked to do it all according to H&M values, standards, policies, and procedures. Just know that the only way we can become a better company is when we have talented people help unlock what's possible for everyone around them.

Key Responsibilities:
  • People:
    • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
    • Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
    • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
    • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
  • Commerciality:
    • Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
    • Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
    • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations
    • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
  • Operations:
    • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
    • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
    • Responsible for knowledge and completion of cash office operational functions
    • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
    • May be assigned overall store responsibility in absence of Store Manager
  • Customer Service:
    • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint
    • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
    • Accurately record sales and worked hour figures
Requirements:
  • High School graduate or equivalent. Associate's or Bachelor's Degree preferred
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; for a short distance
  • Ability to climb a ladder and use a stepstool
  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales by creating selling opportunities
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work under own direction
  • Ability to work strategically, tactically and operationally
  • Able to multi-task in a fast-paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Open availability including evenings and weekends
  • Minimal travel required as necessary

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