Reservations Coordinator

3 weeks ago


Williams Lake, British Columbia, Canada Best Western Williams Lake Hotel Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Best Western Williams Lake Hotel. As a key member of our front desk team, you will be responsible for coordinating reservations, managing guest services, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Coordinate reservations and guest services to ensure a high level of customer satisfaction
  • Manage and maintain accurate records of guest reservations and preferences
  • Develop and implement effective procedures for handling guest complaints and issues
  • Collaborate with other departments to ensure seamless guest experience
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner
  • Assist with training and development of front desk staff
  • Perform other duties as assigned by management
Requirements:
  • College diploma or equivalent in a related field
  • 1-2 years of experience in a front desk or reservations role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High level of accuracy and attention to detail
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a talented team of professionals

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please note that we are an equal opportunities employer and welcome applications from diverse candidates.



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