Reservations Coordinator

3 weeks ago


Williams Lake, British Columbia, Canada Best Western Williams Lake Hotel Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at the Best Western Williams Lake Hotel. As a key member of our front desk team, you will be responsible for coordinating reservations, managing guest services, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Coordinate reservations and manage guest room assignments
  • Provide exceptional customer service and resolve guest complaints in a timely and professional manner
  • Collaborate with the front desk team to ensure efficient check-in and check-out processes
  • Manage and maintain accurate records of guest information and preferences
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Assist with training and development of front desk staff
  • Perform other duties as assigned by management
Requirements:
  • 1-2 years of experience in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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