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Senior Retail Operations Manager

1 month ago

Prince George, British Columbia, Canada Onyx Stones & Custom Cabinets Ltd. Full time
About the Role

We are seeking a Senior Retail Operations Manager to join our team at Onyx Stones & Custom Cabinets Ltd. This is a challenging and rewarding role that will give you the opportunity to develop your leadership skills and make a significant impact on our business.

Job Summary

The Senior Retail Operations Manager will be responsible for managing the day-to-day operations of our retail store, including staff management, inventory control, customer service, and financial management.

Key Responsibilities
  • Staff Management:
    • Manage a team of 3-4 staff members, providing guidance and support to ensure they have the necessary tools and resources to perform their jobs effectively
    • Develop and implement training programs to enhance staff knowledge and skills
  • Inventory Control:
    • Oversee the receipt, storage, and issuance of merchandise to ensure accurate inventory levels
    • Conduct regular cycle counts to verify inventory accuracy
  • Customer Service:
    • Ensure exceptional customer service by responding promptly to customer inquiries and resolving any issues in a professional and courteous manner
    • Monitor customer feedback and implement changes to improve the overall customer experience
  • Financial Management:
    • Prepare and manage budgets to ensure financial targets are met
    • Analyze sales data to identify trends and opportunities for growth
Requirements
  • Bachelor's degree in Business Administration or related field
  • Minimum 2 years of experience in a senior retail operations role
  • Excellent leadership and communication skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines
Benefits
  • Competitive salary: $70,000 - $90,000 per year
  • Benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for career advancement