Veterinary Client Care Specialist

3 weeks ago


Vancouver, British Columbia, Canada VCA Full time

Veterinary Client Care Specialist Opportunity


We are seeking an experienced Veterinary Client Care Specialist to join our team at the Vancouver Animal Emergency and Referral Centre (VAERC). The ideal candidate will possess excellent communication skills, a passion for client care, and a love for animals.



About the Role

The successful candidate will be responsible for providing exceptional client service, educating clients on animal health and wellness, and working collaboratively with our skilled veterinary team. If you are a self-motivated individual who thrives in a fast-paced environment, we encourage you to apply.



Key Responsibilities

  • Provide exceptional client service, responding to client inquiries and resolving issues promptly
  • Educate clients on animal health and wellness, promoting preventative care and optimal pet health
  • Collaborate with the veterinary team to ensure seamless communication and efficient patient care
  • Manage front desk operations, including scheduling appointments, processing payments, and maintaining accurate records
  • Stay up-to-date on industry developments and best practices, contributing to ongoing education and training initiatives


Requirements

To be successful in this role, you will need:



  • 1-2+ years of experience as a receptionist in a veterinary clinic or animal shelter
  • Professional verbal and written communication skills
  • Strong command of veterinary terminology, common veterinary medical conditions/emergencies, and veterinary 'shorthand'
  • Exceptional client service skills, empathy, and a positive attitude
  • Above-average time management skills, with ability to work independently and prioritize tasks effectively
  • Proficiency with Microsoft Office Applications, practice management software, and electronic medical records


What We Offer

We offer a competitive hourly rate range of $18-$25 per hour, depending on experience, plus additional benefits such as:



  • RRSP Employer 5% Match Program
  • VCA Canada RRSP Student Loan Program
  • Caring culture of Wellness and Appreciation
  • Medical Library access
  • Competitive wages and health/dental benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship
  • Annual uniform allowance
  • Exceptional career development opportunities
  • Referral Bonus Rewards
  • Generous personal pet care discounts


If you are a motivated and compassionate individual who is passionate about delivering exceptional client care, we encourage you to apply for this exciting opportunity.



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