Facilities Operations Specialist
2 weeks ago
The University of Alberta is seeking a skilled and service-oriented individual to fill the role of Dispatcher within the Protective Services department.
This position involves serving as the first point of contact for emergency and non-emergency calls, dispatching personnel as required, and operating various communication and electronic systems.
Key Responsibilities- Receive and respond to emergency and non-emergency calls for service in a courteous and professional manner
- Provide assistance, information, and direction to non-emergency callers, and respond to and resolve difficult and sensitive public inquiries and complaints
- Prioritize calls and dispatch UAPS personnel as required to emergency and non-emergency situations
- Notify emergency services, such as police, fire, and ambulance, as required
- Maintain status and location of members in the field, and keep the Sergeant and Inspector, Patrol Services Division, informed of situations
- Relay information to personnel in the field, input all pertinent radio transmissions and information into the UAPS database, and maintain and update UAPS records as required
- Monitor alarm and security systems, and maintain logs and records of all calls
- Emergency Communications and Response Certificate (or equivalencies with a high school diploma and experience)
- Computer experience with Microsoft Windows-based systems
- Ability to obtain a clear criminal record check with vulnerable sector check
- Ability to work shift work
- High level of proficiency with Google applications
- Experience with Omnigo (Report Exec) software
- Experience working as a dispatcher within a post-secondary environment
The University of Alberta offers a comprehensive benefits package, and we encourage applications from all qualified individuals. Please note that this opportunity will be available until midnight November 1, 2024, Edmonton, Alberta local time.
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