Facilities Operations Specialist

2 weeks ago


Edmonton, Alberta, Canada University of Alberta Full time
Role Overview

The University of Alberta is seeking a skilled and service-oriented individual to fill the role of Dispatcher within the Protective Services department.

This position involves serving as the first point of contact for emergency and non-emergency calls, dispatching personnel as required, and operating various communication and electronic systems.

Key Responsibilities
  1. Receive and respond to emergency and non-emergency calls for service in a courteous and professional manner
  2. Provide assistance, information, and direction to non-emergency callers, and respond to and resolve difficult and sensitive public inquiries and complaints
  3. Prioritize calls and dispatch UAPS personnel as required to emergency and non-emergency situations
  4. Notify emergency services, such as police, fire, and ambulance, as required
  5. Maintain status and location of members in the field, and keep the Sergeant and Inspector, Patrol Services Division, informed of situations
  6. Relay information to personnel in the field, input all pertinent radio transmissions and information into the UAPS database, and maintain and update UAPS records as required
  7. Monitor alarm and security systems, and maintain logs and records of all calls
Requirements
  • Emergency Communications and Response Certificate (or equivalencies with a high school diploma and experience)
  • Computer experience with Microsoft Windows-based systems
  • Ability to obtain a clear criminal record check with vulnerable sector check
  • Ability to work shift work
Preferred Qualifications
  • High level of proficiency with Google applications
  • Experience with Omnigo (Report Exec) software
  • Experience working as a dispatcher within a post-secondary environment

The University of Alberta offers a comprehensive benefits package, and we encourage applications from all qualified individuals. Please note that this opportunity will be available until midnight November 1, 2024, Edmonton, Alberta local time.



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