Customer Service Equipment Specialist

3 weeks ago


Edmonton, Alberta, Canada Bunzl Canada Full time

Bunzl Canada is a leading provider of food and retail packaging, cleaning supplies, safety products, and industrial packaging solutions to over 45,000 businesses in Canada.

As a Customer Service Equipment Specialist at Bunzl Canada, you will play a vital role in delivering excellent customer service while servicing customer equipment. This involves recording service requests, successfully servicing equipment, and following up with customers on maintenance or concerns.

Key Responsibilities:

  • Perform planned and preventative maintenance on company product lines and competitive equipment
  • Complete customer service break down calls and repairs as scheduled
  • Prepare new equipment for installation and in-service
  • Maintain accurate records and profiles for customers
  • Process customer work orders, warranty claims, and parts orders efficiently
  • Foster strong relationships with customers, sales staff, and management
  • Solve mechanical and electrical problems using electronic and paper service manuals, and manufacturers' technical support personnel

Requirements:

  • Minimum 2 years' experience in a mechanical or electrical trade
  • Strong communication skills and ability to interact effectively with customers and team members
  • Self-motivated individual with a strong work ethic and attention to detail
  • Effective organizational and time management skills
  • Ability to work well under pressure and prioritize tasks
  • Proficient computer skills, including Microsoft Office Suite
  • A valid driver's license and clean driving record are required for some positions
  • Some travel may be required, and overtime may be necessary depending on business needs

Salary: $60,000 - $80,000 per year (dependent on experience)

Bunzl Canada offers a competitive salary, a comfortable work environment, and a comprehensive benefits package, including an RRSP matching program.

We value diversity and are committed to equal employment opportunity for all qualified individuals without regard to race, national origin, colour, sex, sexual orientation, age, disability, or other protected characteristics.



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