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Bilingual Disability Case Manager

2 months ago

Montreal, Quebec, Canada Sun Life Full time

Job Summary:

We are seeking a highly skilled and bilingual Disability Case Manager to join our team at Sun Life. As a Disability Case Manager, you will play a critical role in managing disability claims to resolution, ensuring timely recovery and return to work for our clients.

Key Responsibilities:

  • Determine eligibility for short and long-term disability, salary continuance benefits, and assess claims
  • Implement interventions to support timely recovery and return to work
  • Build strong relationships with clients, including employers and employees
  • Lead clients during the absence and return to work period
  • Drive telephone interviews to obtain information and ensure complete understanding of the absence and types of support required
  • Identify and assess medical and non-medical influencing factors, functional capability, restrictions, and limitations

Requirements:

  • All post-secondary degrees are welcomed
  • Bilingualism (French and English, both oral and written) is required to answer calls from English and French-speaking clients across Canada and worldwide
  • Analytical and detail-oriented, especially with complex claims and contracts
  • Proactive and innovative
  • Great communicator with authentic care and empathy
  • Resilient and able to handle and overcome difficult and stressful situations
  • Tech-savvy, comfortable using multiple platforms and systems
  • Thrives in a dynamic, fast-paced environment
  • Collaborative team player

What We Offer:

  • Opportunities to learn new skills, grow, and move into different roles
  • Comprehensive training program with virtual classroom and ongoing learning
  • Trusting, diverse, and inclusive working environment
  • Supportive leadership focused on your success and well-being
  • Continuous improvements to enhance your work and our clients' experience
  • Sustainability commitments to create a cleaner, more inclusive, and sustainable future for our communities
  • Comprehensive benefits, retirement, and stock investment options
  • Pay for performance reward, wellness programs, and health incentives
  • Paid vacation based on experience and additional days for family care and personal emergencies
  • Time off for enrichment experiences through a Sabbatical program
  • Investment in not-for-profit organizations that are important to you