Senior Relationship Manager

4 days ago

Vancouver, British Columbia, Canada Scotiabank Full time

Requisition ID: 209366

As a key member of our Private Banking team, you will play a vital role in developing and maintaining relationships with our affluent clients. You will provide exceptional customer service, sound advice, and administration of assigned accounts to deliver a personalized experience.

Main Responsibilities:

• Assist in the effective management of client relationships and provide the highest quality customer service.
• Develop a full knowledge and understanding of Bank products and services, and an awareness of competitor products and services.
• Assist in client onboarding and recommending retail solutions.
• Identify opportunities to expand existing client and prospect relationships.
• Participate in credit management of the units portfolio and manage a designated portfolio of less complex credits.
• Support the effective operation of the Private Banking Unit, complying with regulatory requirements as part of the service process.

Requirements:

• Thorough knowledge of Retail Bank products, systems and services as well as a detailed understanding of commercial and retail credit principles.
• Fluent in Mandarin is an asset.
• Good understanding of tax, estate and financial planning and investment vehicles.
• Ability to identify client needs and provide tailored recommendations.
• Customer centricity and passion to make a significant impact on the lives of our customers and our communities.
• Ability to engage comfortably with affluent and influential clientele in both a business and social context, demonstrating an ability to display a high degree of poise and professionalism at all times.
• University or community college degree.
• Willingness to go above & beyond and exceed customers expectations.
• Consultative customer engagement style with the ability to build trust.
• Ability to balance multiple and often conflicting priorities.
• Desire to work in a dynamic fast paced environment.
• Achievement of the financial planning proficiency standard in the province in which you work, unless working in Quebec. Associate Private Banker working in Quebec is required to have completed the ICB Diploma in Personal Finance.

What's in it for you?

• An inclusive and collaborative working environment in a high performing team that encourages curiosity, creative thinking and celebrates success.
• Opportunity to make a significant impact to the customer & team, while developing your business & relationship management skills to continue a rewarding path in Private Banking.
• Gain technical, practical & specialised knowledge learning from successful private bankers & leaders.
• Be a part of and contribute to a winning team.

Location(s): Canada : British Columbia : Vancouver

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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