Program Coordinator

3 weeks ago

Montreal, Quebec, Canada CB Canada Full time

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient-focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Our team is committed to providing exceptional patient care and support, and we are seeking a highly skilled and dedicated individual to join our team as a Program Coordinator.



Key Responsibilities:

  • Perform general administrative tasks such as handling mail, typing, and maintaining filing systems for the program.
  • Create and maintain patient records in the CRM by ensuring information documented is accurate and updated regularly.
  • Execute administrative tasks critical to the progression of patients through the program.
  • Act as a liaison between other members of the team.
  • Handle faxes (incoming/outgoing) accordingly and timely.
  • Label and attach documents to the CRM and program drives.
  • Review and analyze documents for Adverse Events.
  • Report Adverse Events.
  • As required, responsible for processing copayment requests for patients, pharmacies, and/or physicians for programs offering copay assistance or concierge payments.
  • Audit and maintain various reports specific to his/her business location by checking for errors, inconsistencies, or discrepancies; make corrections and notify appropriate personnel of any modifications.
  • Assist with a variety of scheduled and unscheduled projects occurring in the department at any given time.
  • Participate in product and disease training sessions, internal as well as client-driven.
  • Liaise with HCPs for prescription renewals via phone calls.
  • Manage inbound and outbound calls.
  • Comply with all appropriate policies, procedures, safety rules, and regulations.
  • Perform other related duties as assigned.


Requirements:

  • High School Diploma or Post-Secondary schooling preferred.
  • Technical vocational training or equivalent combination of experience and education.
  • 3-5 years experience in a similar administrative role.
  • Experience with the SalesForce software (or experience with a CRM system) an asset.


What AmerisourceBergen Offers:

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse, and designed to meet the various needs across our associate population.



Schedule:

Full-time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity:

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.



COVID-19 Vaccine Policy:

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.



Accessibility Policy:

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.

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