IT Infrastructure Support Specialist

4 days ago


Ottawa, Ontario, Canada Bank of Canada Full time
About the Role

We are seeking a highly skilled IT Infrastructure Support Specialist to join our Core Technology Services (CTS) portfolio at the Bank of Canada.

As a key member of our team, you will be responsible for providing level 2-3 ongoing technical support, maintenance, and improvement to our current storage environments. You will also contribute to the evolution of our "Software Defined Data Centre", built on highly scalable hyper-converged systems of storage, network, security, compute, all enabled through code.

Key Responsibilities
  • Assess diagnostic information and/or resolve uncommon or complex problems in a multi-functional setting, assessing, and communicating technological issues that affect the functional or corporate level, and implement solutions to resolve.
  • Support the technical team through an Agile/DevOps approach.
  • An understanding of Data Warehouse concepts, ETL strategies and best practices.
  • Develop and maintain collaborative relationships with internal and external counterparts (partners, clients and suppliers) to support operational objectives.
  • Mentor and provide direction and guidance to junior analysts.
Requirements
  • Experience with File Storage Service, Backup (Commvault), and scripting languages such as PowerShell or Python.
  • The ability to support a 24/7/365, multi-tiered large-scale production environment.
Bonus Requirements
  • Knowledge of NetApp, Hitachi Virtual Storage (VSP), Unified Storage Solution (HUS), and Storage Area Networks (SAN).
  • Understanding of DevOps culture, methodologies, coding and automation (Ansible).
  • Hands-on or good understanding of Cyber Security, GRC best practices with respect to data storage and backup and restore.
About Us

The Bank of Canada offers a comprehensive compensation package, including a salary range of $80,000 - $120,000 per year, depending on experience and qualifications. In addition, we offer flexible work arrangements, including a hybrid work model that allows employees to telework from home for a substantial part of each month. We also provide a range of benefits, including health, dental, disability and life insurance, and a pension plan.

We are an equal opportunities employer and welcome applications from diverse candidates. Priority will be given to Canadian citizens and permanent residents. Relocation assistance may be provided, if required.



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