Strategic Operations Manager

3 weeks ago

Calgary, Alberta, Canada GardaWorld Full time

We are currently hiring an Executive Supervisor of Operations for Calgary, Alberta.

Your mission at GardaWorld:

Reporting to the Branch Manager, you will be in charge of the Cash Services Messenger team. On a daily basis, you will be responsible for planning, organizing, and managing the work of your teams and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with your team.

GardaWorld, Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

We offer:

  • Competitive salary and benefits
  • Permanent position
  • Be part of a dynamic team
  • On-site parking
  • International company offering many career opportunities

On a typical day you will:

  1. Plan, organize, and manage the work of your employees and ensure customer satisfaction
  2. Investigate to verify and resolve customers and shippers complaints
  3. Serve as a contact person for all workers from assigned territories
  4. Implement schedule and policy changes
  5. Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement and computer use
  6. Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
  7. Participate in disciplinary process or settlements of grievances.
  8. Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
  9. Monitor spending to ensure that expenses are consistent with approved budgets
  10. Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
  11. Prepare management recommendations, such as proposed fee or schedule changes
  12. Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

Your profile:

  • 3-5 years' experience in administration and management of unionized employees
  • Available to work on an afternoon and weekend schedule
  • Excellent written and verbal communication skills (English)
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Valid driver's license with a good driving record
  • Health and Safety management experience
  • Working knowledge of WCB reporting process
  • Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
  • Driven by offering exceptional customer service
  • Sense of urgency, outstanding communication and problem solving
  • Strong teamwork and partnership orientation
  • Mechanical and/or electrical inclination is an asset

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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