Retail Operations Manager
3 weeks ago
As a Retail Operations Manager at Dollarama L.P., you will play a key role in supporting the Store Manager in overseeing daily retail store operations, ensuring exceptional customer satisfaction, and achieving sales goals. This position involves managing staff, executing daily operational tasks, and maintaining compliance with company policies and procedures.
Key Responsibilities:
* Assist the Store Manager in daily operations and staff management
* Help with store merchandizing, shelf stocking, and unboxing daily shipments
* Provide exceptional customer service and resolve escalated issues
* Train, coach, and develop employees
* Perform cash management, store opening, and closing duties as needed
* Assign tasks to the team
* Ensure store safety and cleanliness standards are maintained
Daily Tasks (but not limited to):
• Assisting the Store Manager in daily operations and staff management
• Helping with store merchandizing, shelf stocking, and boxing and unboxing daily shipments
• Providing exceptional customer service and resolving escalated issues
• Training, coaching, and developing employees
• Performing cash management, store opening, and closing duties as needed
• Assigning tasks to the team
• Ensuring store safety and cleanliness standards are maintained
• Conducting managers on duty tasks: making sure daily breaks, time, and attendance are taken
• Conducting regular performance evaluations and providing feedback to staff
• Ensuring adherence to company policies, procedures, and safety standards
• Implementing and maintaining visual merchandizing standards based on company strategy
• Responsible for the hiring and performance management process
Requirements:
• Minimum of two years' experience in the retail industry
• Minimum of two years' experience in a team management position
• Open availability required (day, evening, weekend)
• Ability to efficiently organize time and manage priorities
• Good leadership, communication, and decision-making skills
• Ability to multitask, prioritize, work in a dynamic, fast-paced, and high-volume environment
What You'll Get:
* Estimated Salary: $55,000 - $65,000 per year (based on location and experience)
* Bonus pay
* Casual dress policy
* Employee assistance program
* Extended health care
* Flexible schedule
* RRSP match
About Us:
Dollarama L.P. is a leading Canadian dollar-store retailer offering a wide range of products at everyday low prices.
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