Senior Retail Operations Manager
7 days ago
We are seeking an exceptional Senior Retail Operations Manager to join our team in Canada. This is a unique opportunity to lead and manage store operations, driving sales growth and profitability while delivering an unparalleled customer experience.
About the Role:- Lead and manage store operations to achieve business objectives and drive sales growth.
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Mentor and coach a team of Store Managers and Assistant Store Managers to ensure they have the skills and support needed to succeed.
- Collaborate with cross-functional teams to identify opportunities for improvement and implement process changes.
- Monitor and analyze key performance indicators (KPIs) to inform decision-making and drive business results.
Key Responsibilities:
Store Operations:- Ensure all store operations run smoothly and efficiently, including inventory management, merchandising, and visual presentation.
- Implement and maintain store standards, policies, and procedures.
- Manage store budgets, forecasts, and reporting.
- Lead, develop, and motivate a high-performing team of Store Managers and Assistant Store Managers.
- Mentor and coach team members to enhance their leadership skills and achieve career goals.
- Develop and execute plans to improve customer satisfaction and loyalty.
- Monitor and address customer complaints and concerns.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or related field.
- Minimum 5 years of retail operations experience, preferably in a senior leadership role.
- Proven track record of driving sales growth, improving operational efficiency, and enhancing customer satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- Competitive salary: $120,000 - $150,000 per year.
- Benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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