Store Operations Manager

4 weeks ago


Montreal, Quebec, Canada Sephora Full time

Sephora Canada is seeking a Store Operations Manager to join our team. As a key member of our store operations team, you will be responsible for managing the People and Operations aspects of a specific Sephora store location.

Key Responsibilities:
  • Talent Champion. Conduct final interviews for all key positions and utilize the online applicant tracking system to source, select and hire candidates.
  • Training & Development. Manage all training-related functions within the store, including developing and executing the store's on-going training strategy in conjunction with the Store Director and Education partners.
  • Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner, and oversee the process for the entire store. Participate in the management of all performance management situations within the team, ensuring timely feedback for improvement is delivered and followed up on as necessary.
  • Operational Excellence. Lead the operations of the store, ensuring execution of all operations-focused processes for the store and that all are completed per company standard. Manage inventory of the store, including shipping, receiving, returning merchandise, cycle counting, and ensuring that all processes are completed within company guidelines and timeframes.
  • Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll, as well as all other controllable expenses within the store.
Requirements:
  • You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Sephora Canada is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve.



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