Account Manager
2 weeks ago
Job Summary
As a key member of the Waste Management team, the Account Manager - Construction Solutions will be responsible for generating revenue growth by utilizing a consultative selling approach in the retention of current customers. This involves managing existing business relationships to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
Key Responsibilities
- Manage business-to-business sales relationships to ensure customer satisfaction and retention.
- Develop detailed proposals encompassing multiple services to meet customer needs.
- Research aspects of the waste and environmental services business to stay up-to-date on industry trends and developments.
- Attend conferences and symposiums to network and stay current with industry-and market-related information.
- Assign and manage projects to ensure timely completion and customer satisfaction.
- Build trusting relationships with customers to identify and respond to their needs.
- Provide high-impact communication to customers to ensure effective communication and relationship-building.
- Identify and respond to customer objections to ensure customer satisfaction and retention.
- Understand and comply with local, county, state, and federal government regulations to ensure compliance and customer satisfaction.
- Prospect and close new business opportunities to achieve budgeted sales goals.
- Manage prospects by developing sound marketing plans and maintaining key information in the prospect database.
- Reduce lost major accounts by diffusing cancellation requests and meeting or exceeding sales call activity goals for proactive account revenue and profitability.
- Match Waste Management services with customer needs by demonstrating knowledge of customers, pricing, and competition.
- Effectively use Waste Management sales productivity software tools to manage customer relationships and sales activities.
- Propose customer solutions that are compliant with appropriate local, state, and federal regulations.
Requirements
- Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4-years sales experience.
- 1 year work experience (in addition to education requirement) in direct business-to-business sales, and phone-based business-to-business prospecting resulting in successfully obtaining customer appointments.
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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