Accounting Support Professional

3 weeks ago


Laval, Quebec, Canada MNP Full time

Job Summary

MNP is seeking a skilled Accounting Support Professional to join our team. As a trusted advisor, you will provide assistance to internal users on various applications, including working papers, bookkeeping, tax preparation, and custom templates for financial statements.

Responsibilities

  • Assess requests and determine root cause of issues
  • Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables
  • Develop an understanding of all components of MNP's CaseWare templates
  • Identify and trouble shoot application problems leveraging your accounting and technology knowledge and communicate those to the development team
  • Escalate enquires in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification
  • Contact third party vendors when appropriate to request more assistance or report issues with functionality
  • Document resolutions and workarounds in the knowledge base
  • Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
  • Develop a thorough understanding of MNP's services, businesses, and industry
  • Contribute to the development of new ideas and approaches to improve work processes

Requirements

  • Post secondary education in accounting or at least 2 years of experience in a full cycle accounting role
  • Fluent in French (oral and written) with excellent communication skills
  • Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare or CaseView
  • Experience working in public accounting is considered an asset
  • A passion for technology and desire to provide superior customer service


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