Accounting Support Professional
3 weeks ago
Job Summary
MNP is seeking a skilled Accounting Support Professional to join our team. As a trusted advisor, you will provide assistance to internal users on various applications, including working papers, bookkeeping, tax preparation, and custom templates for financial statements.
Responsibilities
- Assess requests and determine root cause of issues
- Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables
- Develop an understanding of all components of MNP's CaseWare templates
- Identify and trouble shoot application problems leveraging your accounting and technology knowledge and communicate those to the development team
- Escalate enquires in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification
- Contact third party vendors when appropriate to request more assistance or report issues with functionality
- Document resolutions and workarounds in the knowledge base
- Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
- Develop a thorough understanding of MNP's services, businesses, and industry
- Contribute to the development of new ideas and approaches to improve work processes
Requirements
- Post secondary education in accounting or at least 2 years of experience in a full cycle accounting role
- Fluent in French (oral and written) with excellent communication skills
- Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare or CaseView
- Experience working in public accounting is considered an asset
- A passion for technology and desire to provide superior customer service
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