Strategic Operations Manager
3 weeks ago
Job Summary
We are seeking a seasoned operational leader to drive business outcomes and optimize productivity across our organization.
Key Responsibilities
- Maintain the highest standards for safety and foster a safety-first culture among employees.
- Lead daily operations, leveraging expertise to optimize productivity and profitability.
- Conduct regular assessments and benchmarking of operational processes to ensure industry-leading efficiency.
- Develop and track Key Performance Indicators to measure operational effectiveness and identify areas for improvement.
- Present financial results to the leadership team, providing insights and strategic recommendations.
- Communicate business priorities to the team and stakeholders, driving standardization and alignment with broader organizational goals.
- Remove barriers and provide support to enable the team to execute against goals, ensuring direct reports understand expectations and how their work contributes to the team's direction.
- Take ownership of the site's performance, setting targets, driving execution, and holding the team accountable for individual and team results.
- Monitor customer service trends, making necessary improvements and coaching the team to enhance communication, processes, and relationships.
Requirements
- 10+ years of experience as an operations leader in a comparable organization.
- Bachelor's degree in Engineering, accompanied by a P.Eng. designation.
- MBA degree is considered a strong asset.
- Commercial experience working with large industrial customers.
- Demonstrated ability to improve processes and drive practical business outcomes.
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