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Dispatchers Supervisor

2 months ago

Abbotsford, British Columbia, Canada MAJHA TRUCKING LTD. Full time
About the Role

We are seeking a highly skilled and experienced Dispatchers Supervisor to join our team at MAJHA TRUCKING LTD. The successful candidate will be responsible for coordinating and supervising the activities of our dispatch team, ensuring the smooth operation of our transportation services.

Key Responsibilities
  • Coordinate and Supervise Dispatch Team: Oversee the daily activities of the dispatch team, ensuring that all tasks are completed efficiently and effectively.
  • Prepare and Submit Reports: Prepare and submit regular reports to management on dispatch team performance, including metrics on on-time delivery, customer satisfaction, and operational efficiency.
  • Ensure Smooth Operation of Computer Equipment and Machinery: Ensure that all computer equipment and machinery used by the dispatch team are in good working order, and that any issues are promptly reported and resolved.
  • Arrange for Maintenance and Repair Work: Arrange for regular maintenance and repair work to be carried out on our vehicles and equipment, to ensure that they are in good working order.
  • Resolve Work Problems, Provide Technical Advice, and Recommend Measures to Improve Productivity and Product Quality: Identify and resolve any work problems that arise, provide technical advice and guidance to the dispatch team, and recommend measures to improve productivity and product quality.
  • Recruit and Hire Staff: Recruit and hire new staff members to join the dispatch team, ensuring that they have the necessary skills and experience to perform the role.
  • Train Workers in Duties and Policies: Train new staff members in their duties and policies, ensuring that they are aware of all procedures and protocols.
  • Arrange Training for Staff: Arrange for ongoing training and development opportunities for the dispatch team, to ensure that they have the necessary skills and knowledge to perform their roles effectively.
  • Conduct Performance Reviews: Conduct regular performance reviews with the dispatch team, to ensure that they are meeting their performance targets and to identify areas for improvement.
  • Coordinate, Assign, and Review Work: Coordinate, assign, and review the work of the dispatch team, to ensure that tasks are completed efficiently and effectively.
  • Requisition or Order Materials, Equipment, and Supplies: Requisition or order materials, equipment, and supplies as needed, to ensure that the dispatch team has the necessary resources to perform their roles.
  • Establish Work Schedules and Procedures: Establish work schedules and procedures for the dispatch team, to ensure that tasks are completed efficiently and effectively.
  • Plan, Organize, and Oversee Operational Logistics of the Organization: Plan, organize, and oversee the operational logistics of the organization, to ensure that all aspects of the business are running smoothly and efficiently.Support for Persons with Disabilities
    • Provides Physical Accessibility Accommodations: Provides physical accessibility accommodations, such as ramps, elevators, and accessible parking, to ensure that all employees have equal access to the workplace.
    • Provides Visual Accessibility Accommodations: Provides visual accessibility accommodations, such as braille, screen readers, and large print materials, to ensure that all employees have equal access to information and resources.
    • Provides Auditory Accessibility Accommodations: Provides auditory accessibility accommodations, such as transcription software, teletypewriters, and closed captioning, to ensure that all employees have equal access to information and resources.
    • Participates in a Government or Community Program or Initiative that Supports Persons with Disabilities: Participates in a government or community program or initiative that supports persons with disabilities, to ensure that all employees have equal access to resources and opportunities.
    • Offers Mentorship, Coaching, and/or Networking Opportunities for Persons with Disabilities: Offers mentorship, coaching, and/or networking opportunities for persons with disabilities, to ensure that they have the necessary support and resources to succeed in their roles.
    • Provides Awareness Training to Employees to Create a Welcoming Work Environment for Persons with Disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities, to ensure that all employees understand the importance of accessibility and inclusion.
    • Applies Accessible and Inclusive Recruitment Policies that Accommodate Persons with Disabilities: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities, to ensure that all candidates have equal access to job opportunities.Support for Newcomers and Refugees
      • Participates in a Government or Community Program or Initiative that Supports Newcomers and/or Refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees, to ensure that they have access to resources and opportunities.
      • Assists with Immediate Settlement Needs of Newcomers and/or Refugees: Assists with immediate settlement needs of newcomers and/or refugees, such as housing, transportation, and childcare.
      • Supports Social and Labour Market Integration of Newcomers and/or Refugees: Supports social and labour market integration of newcomers and/or refugees, such as facilitating access to community resources, language training, and skills training.
      • Recruits Newcomers and/or Refugees who were Displaced by a Conflict or a Natural Disaster: Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster, to ensure that they have access to job opportunities and resources.
      • Supports Newcomers and/or Refugees with Foreign Credential Recognition: Supports newcomers and/or refugees with foreign credential recognition, to ensure that they have access to job opportunities and resources.
      • Offers Mentorship Programs that Pair Newcomers and/or Refugees with Experienced Employees: Offers mentorship programs that pair newcomers and/or refugees with experienced employees, to ensure that they have the necessary support and resources to succeed in their roles.
      • Provides Diversity and Cross-Cultural Training to Create a Welcoming Work Environment for Newcomers and/or Refugees: Provides diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees, to ensure that all employees understand the importance of inclusion and diversity.Support for Youths
        • Participates in a Government or Community Program or Initiative that Supports Youth Employment: Participates in a government or community program or initiative that supports youth employment, to ensure that young people have access to job opportunities and resources.
        • Offers On-the-Job Training Tailored to Youth: Offers on-the-job training tailored to youth, to ensure that they have the necessary skills and knowledge to succeed in their roles.
        • Offers Mentorship, Coaching, and/or Networking Opportunities for Youth: Offers mentorship, coaching, and/or networking opportunities for youth, to ensure that they have the necessary support and resources to succeed in their roles.
        • Provides Awareness Training to Employees to Create a Welcoming Work Environment for Youth: Provides awareness training to employees to create a welcoming work environment for youth, to ensure that all employees understand the importance of inclusion and diversity.Support for Veterans
          • Participates in a Government or Community Program or Initiative that Supports Veterans: Participates in a government or community program or initiative that supports veterans, to ensure that they have access to resources and opportunities.
          • Offers Mentorship, Coaching, and/or Networking Opportunities for Veterans: Offers mentorship, coaching, and/or networking opportunities for veterans, to ensure that they have the necessary support and resources to succeed in their roles.
          • Provides Awareness Training to Employees to Create a Welcoming Work Environment for Veterans: Provides awareness training to employees to create a welcoming work environment for veterans, to ensure that all employees understand the importance of inclusion and diversity.
          • Recruits Veterans and Other Candidates with Military Experience through Targeted Hiring Initiatives: Recruits veterans and other candidates with military experience through targeted hiring initiatives, to ensure that they have access to job opportunities and resources.
          • Assists with Immediate Transition Needs of Veterans: Assists with immediate transition needs of veterans, such as relocation and housing.
          • Offers Workshops, Counselling Services, or Other Resources to Help Veterans Navigate their Transition into the Civilian Workforce: Offers workshops, counselling services, or other resources to help veterans navigate their transition into the civilian workforce, such as adapting to different organizational structures.
          • Supports Veterans in Translating their Military Skills and Experience into the Language of the Civilian Job Market: Supports veterans in translating their military skills and experience into the language of the civilian job market, to ensure that they have the necessary skills and knowledge to succeed in their roles.
          • Offers Flexible Onboarding Options to Allow Veterans to Gradually Adapt to the Civilian Workplace: Offers flexible onboarding options to allow veterans to gradually adapt to the civilian workplace, such as gradually increasing hours and responsibilities.Support for Indigenous People
            • Participates in a Government or Community Program or Initiative that Supports Indigenous People: Participates in a government or community program or initiative that supports indigenous people, to ensure that they have access to resources and opportunities.
            • Offers Mentorship, Coaching, and/or Networking Opportunities for Indigenous Workers: Offers mentorship, coaching, and/or networking opportunities for indigenous workers, to ensure that they have the necessary support and resources to succeed in their roles.
            • Develops and Maintains Relationships with Indigenous Communities, Indigenous-Owned Businesses, and Organizations: Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations, to ensure that they have access to resources and opportunities.
            • Provides Cultural Competency Training and/or Awareness Training to All Employees to Create a Welcoming Work Environment for Indigenous Workers: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for indigenous workers, to ensure that all employees understand the importance of inclusion and diversity.
            • Facilitates Access to Elders who can Offer Support and Guidance to Indigenous Workers: Facilitates access to elders who can offer support and guidance to indigenous workers, to ensure that they have the necessary support and resources to succeed in their roles.Support for Mature Workers
              • Participates in a Government or Community Program or Initiative that Supports Mature Workers: Participates in a government or community program or initiative that supports mature workers, to ensure that they have access to resources and opportunities.
              • Applies Hiring Policies that Discourage Age Discrimination: Applies hiring policies that discourage age discrimination, to ensure that all candidates have equal access to job opportunities.
              • Provides Staff with Awareness Training to Create a Welcoming Work Environment for Mature Workers: Provides staff with awareness training to create a welcoming work environment for mature workers, to ensure that all employees understand the importance of inclusion and diversity.
              • Offers Mentorship, Coaching, and/or Networking Opportunities for Mature Workers: Offers mentorship, coaching, and/or networking opportunities for mature workers, to ensure that they have the necessary support and resources to succeed in their roles.
              • Offers Phased Retirement Options that Allow Mature Workers to Gradually Reduce their Workload: Offers phased retirement options that allow mature workers to gradually reduce their workload, such as flexible or reduced work hours, part-time employment, project-based or seasonal work.
              • Offers Phased Re-entry Options for Mature Workers who are Returning to Work after Retiring: Offers phased re-entry options for mature workers who are returning to work after retiring, such as gradually increasing hours and responsibilities.
              • Provides Workspace Accommodations, such as Age-Appropriate Ergonomic Considerations, to Meet the Physical Needs of Mature Workers: Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers, such as adjustable desks and chairs, accessible parking.
              • Offers Resources to Help Mature Workers Plan their Retirement: Offers resources to help mature workers plan their retirement, such as financial planning, access to pension and benefits, lifestyle adjustments.Supports for Visible Minorities
                • Participates in a Government or Community Program or Initiative that Supports Members of Visible Minorities: Participates in a government or community program or initiative that supports members of visible minorities, to ensure that they have access to resources and opportunities.
                • Applies Hiring Policies that Discourage Discrimination against Members of Visible Minorities: Applies hiring policies that discourage discrimination against members of visible minorities, such as anonymizing the hiring process.
                • Offers Mentorship Programs that Pair Members of Visible Minorities with Experienced Employees: Offers mentorship programs that pair members of visible minorities with experienced employees, to ensure that they have the necessary support and resources to succeed in their roles.
                • Provides Diversity and Cross-Cultural Training to Create a Welcoming Work Environment for Members of Visible Minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities, to ensure that all employees understand the importance of inclusion and diversity.