Customer Service Ambassador

3 weeks ago


Fort Erie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

Overview

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In today's fast-paced business environment, delivering exceptional customer service is crucial for any organization to thrive. beBee Professionals seeks a highly skilled and dedicated Customer Service Ambassador to join their team in Fort Erie, Canada.

Job Summary

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This is an exciting opportunity for a motivated individual to provide top-notch support to customers, addressing their inquiries and resolving issues in a timely and professional manner.

Responsibilities

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  • Respond to customer inquiries via phone, email, and chat channels, providing accurate and helpful information.
  • Offer detailed product knowledge and services information to customers, ensuring they have a clear understanding of our offerings.
  • Effectively resolve customer complaints, demonstrating empathy and professionalism at all times.
  • Document customer interactions and feedback, utilizing this data to improve our service processes and ensure continuous quality improvement.
  • Collaborate with team members to enhance our service standards, identifying areas for improvement and implementing changes as needed.

Requirements

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  • A high school diploma or equivalent; additional education or certifications are a plus.
  • Prior experience in customer-facing roles or related fields is essential.
  • Strong communication and problem-solving skills, with the ability to think critically and work independently.
  • Able to thrive in a fast-paced environment, managing multiple priorities and deadlines.
  • Familiarity with customer service software and tools, with a willingness to learn and adapt.

Benefits

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  • A competitive hourly wage, with performance-based bonuses and incentives.
  • A comprehensive health benefits package, designed to support your overall well-being.
  • Opportunities for career advancement, with ongoing training and development to help you grow professionally.
  • A supportive work environment, fostering teamwork and collaboration among colleagues.
  • Employee discounts and perks, adding value to your compensation package.

About beBee Professionals

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We are a dynamic and innovative company, committed to excellence in customer service. Our mission is to build long-lasting relationships with our customers, based on trust, respect, and mutual benefit.

Estimated Salary Range

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$18.50 - $22.00 per hour, depending on experience and qualifications.



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