Senior Customer Service Advocate

3 weeks ago


Fort Erie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

We are seeking a skilled Senior Customer Service Advocate to provide exceptional service to our clients at beBee Professionals in Fort Erie, Canada.

About the Role:

As a key member of our team, you will handle customer inquiries via various channels, offer product and service information, resolve issues professionally and efficiently, document interactions, and collaborate with colleagues to enhance our service processes.

Key Responsibilities:
  • Manage customer inquiries through phone, email, and chat platforms.
  • Deliver accurate and timely information about our products and services.
  • Address customer complaints in a prompt and professional manner.
  • Record customer feedback and interactions for future reference.
  • Work closely with colleagues to optimize our service processes and improve overall quality.
Requirements:
  • A high school diploma or equivalent is required; additional education is an asset.
  • Previous experience in customer service or a related field is necessary.
  • You should possess strong communication and problem-solving skills.
  • The ability to work in a fast-paced environment is essential.
  • Proficiency in customer service software and tools is required.
Benefits and Compensation:
  • We offer a competitive hourly wage and performance-based bonuses.
  • A comprehensive health benefits package is available.
  • Career advancement opportunities are offered to motivated individuals.
  • A supportive work environment focused on teamwork is fostered.
  • Employee discounts and perks are provided.

In this rewarding role, you will have the opportunity to make a meaningful impact on our clients' experiences. If you are passionate about delivering outstanding customer service, we encourage you to apply for this position at beBee Professionals in Fort Erie, Canada.



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