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IT Service Center Technician

2 months ago


Brockville, Ontario, Canada Groupe Leclerc Full time
Job Summary

We are seeking a highly skilled and experienced IT Service Center Technician to join our team at Groupe Leclerc. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users, maintaining our network and system infrastructure, and collaborating with internal teams to ensure seamless IT operations.

Key Responsibilities
  • User Support: Provide timely and effective technical assistance to users, resolving issues related to hardware, software, and network connectivity.
  • Work Tools Management: Configure, update, and secure computers, manage industrial equipment, and maintain printers and print queues.
  • Equipment Management: Maintain an adequate stock of IT equipment and supplies, handle installation, receipt, shipping, and relocation of equipment, and track repairs and manage critical equipment.
  • Network and System Infrastructure Maintenance and Support: Monitor and manage network equipment, manage and maintain Internet connections, LAN, and Wi-Fi, troubleshoot and resolve network connectivity issues, and collaborate with internal teams on infrastructure upgrade or expansion projects.
Requirements
  • Completed vocational diploma (DEP) or college diploma (AEC) in IT support.
  • 2 to 3 years of relevant experience.
  • Experience with a ticketing system.
  • A+ certification is desirable.
  • Proficiency in Windows and M365 environments.
  • Experience in the manufacturing sector is a plus.
  • Exceptional customer service and teamwork skills.
  • Good communications skills.
  • Quick and effective problem-solving abilities.
  • Strong learning aptitude.
  • Experience in a decentralized environment (multiple sites).
  • Competence in workstation configuration and diagnostics.
  • Knowledge of computer components (computers, printers).
  • In-depth knowledge of Microsoft network environments.
  • Familiarity with telephony and Apple products (iPad, iPhone) is a plus.
  • Experience in network and system infrastructure maintenance and support.