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Regional Manager, Disability Management
1 month ago
As a key member of our team at pt Health, we are seeking a highly skilled and experienced Regional Manager, Disability Management to oversee our Disability Management Team. This is a full-time role that reports to the Director, Occupational Health & Wellness Services (Canada).
Key Responsibilities:- Provide strategic leadership and day-to-day account and operational management for the HEABC EDMP Program.
- Manage the HEABC Case Management Team, including hiring, training, and coaching.
- Work with HEABC and their employer clients to deliver the EDMP Program within their work environments.
- Ensure EDMP policies and procedures are followed and key performance indicators are met and/or exceeded as per the contract.
- Prepare quarterly and annual reports for HEABC as per contract requirements.
- Build and maintain strong working relationships with HEABC designated contacts, EDMP Employers, unions, healthcare practitioners, and treating clinicians.
- Maintain quality assurance standards by developing, updating, and monitoring individual employer account protocols and ensuring that the staff assigned are trained in these protocols and establish strong working relationships.
- Evaluate the program and provide recommendations for program improvements.
- Conduct file audits and reviews.
- Provide educational sessions to EDMP employers on a range of different EDMP policy and procedure topics.
- Manage a program-specific budget.
- A bachelor's degree or college diploma in healthcare or disability management and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist, or Consultant, or any other regulated healthcare field.
- Preferably have experience or training in one of the following areas: disability insurance, life and health insurance, or human resources.
- CDMP, NIDMAR, or other equivalent designation and/or experience (completed or in progress) an asset.
- Strong understanding of medical management, healthcare industry, labor issues, and regulatory organizations.
- Minimum 5 plus years of leadership/management experience in a complex team environment.
- Excellent communication and interpersonal skills.
- Customer-focused attitude, with the ability to understand, anticipate, and identify customer needs.
- Strong planning, organizational, and multi-tasking skills and able to work with different priorities and timelines.
- Working knowledge of MS Office Suite products.
- Able to work in a team, but also equally competent on your own.
- You will be issued a company laptop, headset, and a home office monitor, keyboard, and mouse.
- After your successful probation period, you will have access to a yearly education re-imbursement fund.
- Receive 30% discount from Shopper Drug Mart purchases.
- Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage.
- Have paid vacation days as well as wellness days.
- Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs).
- Access to employee assistance program.