Front Desk Associate

3 weeks ago

Calgary, Alberta, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Associate to join our team at Autograph Collection/Courtyard by Marriott Hotel. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling guest inquiries and complaints, and ensuring a smooth and efficient check-in and check-out process.

Responsibilities

  • Complete all check-ins and check-outs of hotel guests in a timely fashion following proper settlement procedures.
  • Communicate with all related departments regarding guest concerns.
  • Direct guest complaints and concerns to the appropriate department.
  • Answer the switchboard and all other related phone duties in a polite and professional manner.
  • Handle and complete daily cash summaries following credit policies as outlined by management.
  • Ability and strong comfort level with computers and applications.
  • Fully understand the front desk computer system and how all transactions are posted properly.
  • Treat all guests in a courteous and friendly manner.
  • Familiar with all programs and fully aware of how they work and how to explain and market them to guests.
  • Record all guest reservations including group bookings and rooming lists, monitor room inventory on a daily basis. Familiar with rate tiers for all types of accommodations available and maximize revenue with every check-in.
  • Answer and follow up on all guest inquiries and/or complaints concerning the Hotel and its services in a polite and tactful manner.
  • Report all comments regardless of nature to management.
  • Provide additional coverage and back-up for night audit shifts when required due to vacations, illness, leave of absences or when additional work needs to be completed.
  • Assist with special projects for the Front Office
  • Other duties as assigned

Qualifications

  • Minimum 1-2 year customer service experience
  • Flexible and energetic with the ability to work under pressure
  • Must have experience with Microsoft Word and Excel
  • Ability to prioritize with strong data entry, analytical and communication skills.
  • Ability to work with minimal supervision
  • Excellent communication skills
  • Exceptionally strong guest service skills to ensure superior guest service and satisfaction
  • Team player who is able to recognize the value of both internal and external guests
  • Proficiency in Microsoft Office applications
  • Passion and drive to work, excel and grow in the Hospitality Industry
  • Able to multitask and meet deadlines
  • Must be able to work various shifts including morning, afternoon, evenings and weekends and holidays.
  • Hospitality experience an asset
  • Experience with Lighspeed or other PMS systems an asset
  • Tourism/Hospitality Management Diploma or Post-Secondary Degree an asset

We offer a competitive wage and a comprehensive benefit package, including medical/dental/vision plans, life insurance, LTD, tuition assistance, discounted room rates at Concord managed and Marriott branded hotels, plus training & development and career advancement opportunities.

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