ServiceNow Configuration Management Specialist

7 days ago


Montreal, Quebec, Canada BRP Full time
Job Description

We are seeking a highly skilled ServiceNow Configuration Management Specialist to join our team at BRP. As a key member of our IT organization, you will be responsible for overseeing the ServiceNow Configuration Management Database (CMDB) and specializing in the Common Service Data Model (CSDM) framework.

Key Responsibilities
  • Configure, manage, and optimize the CMDB to ensure data integrity and security, adhering to CSDM guidelines.
  • Review and optimize existing CM processes, creating new ones to ensure best practices and alignment with organizational standards.
  • Conduct audits on the CMDB to enhance accuracy and completeness of data.
  • Maintain the configuration management plan and identify relationships between IT infrastructure, services, and business services.
  • Develop and implement data management and governance policies to ensure data accuracy and completeness within the CSDM framework.
  • Configure and optimize Identification and Reconciliation Engine (IRE) rules within the CMDB framework.
  • Provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.
  • Collect and store information for risk assessment and impact analysis.
  • Monitor and maintain the CMDB health dashboard and execute change requests for CMDB configuration.
Requirements
  • Excellent understanding of CSDM concepts and 4+ years' experience working as a configuration manager or similar role.
  • 4+ years' working within ServiceNow, with a strong understanding of ITSM and SPM modules.
  • Strong understanding of IT resource and configuration management principles, knowledge of network protocols, devices, and infrastructure components.
  • Data analysis and reporting skills, problem-solving and troubleshooting capabilities, and technical documentation skills.
  • SPM knowledge is an asset, and certifications such as Certified System Administrator (CSA) in Service Now, Implementation Specialist – Discovery, and ITIL V4 are considered an asset.
About BRP

BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. We operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20,000 spirited people. We value diversity and strive to create an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

We offer a range of benefits, including an annual bonus, generous paid time away, pension plan, collective saving opportunities, industry-leading healthcare, flexible work schedule, summer schedule, holiday season shutdown, educational resources, and discount on BRP products.



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