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Active Directory Security Specialist

2 months ago

Toronto, Ontario, Canada Accoravillage Full time
Job Title: Active Directory Security Specialist

We are seeking an experienced Active Directory Security Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the security and integrity of our Active Directory infrastructure.

Key Responsibilities:

  • Work directly with clients to provide security access to systems and applications
  • Liaise with technical teams to ensure access is provided appropriately, correctly, and in a timely fashion
  • Ensure ServiceNow requests for security provisioning are properly implemented, completed, and recorded in a timely fashion
  • Develop, maintain, and deliver AD administration process documentation and other related documentation as required
  • Deliver technical support services in a courteous and responsive manner during the migration project
  • Troubleshoot, fix, and/or resolve clients' issues
  • Coordinate changes with other support teams and leverage existing change management processes
  • Create, delete, modify, and troubleshoot Group Policies
  • Microsoft Exchange application administration
  • Provide guidance and work leadership to less-experienced staff members
  • Fulfill work requests and resolve issues presented to the team through our corporate Service Desk Management tool for work prioritization and tracking
  • Assist with the integration of new acquisitions and various department projects
  • Communicate with clients, partners, and other client service team members via telephone and email daily to provide updates on the status of service tickets
  • Assist with special projects where required as directed
  • Manage the ticket life cycle surrounding technical requirements
  • Demonstrate the use of various software applications to end users

Ideal Skills and Qualifications:

  • ~2-4 years of work-related experience
  • ~ Holds CompTIA A+ certification and Windows 10 Certification
  • ~ Must have ServiceNow Ticketing Experience
  • ~ Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies
  • ~ Experienced working with laptops and both Windows 10 and 11 operating systems
  • ~ Using Azure Active Directory, the Microsoft Identity and Access Administrator plans, deploys, and manages an organization's identity and access management systems (Azure AD)
  • ~ Knowledge of Identity & Access Management, authentication, and authorization
  • ~ Knowledge of Active Directory user administration and basic network troubleshooting
  • ~ Extremely detail-oriented with a proven ability to put clients first
  • ~ Strong people skills and the ability and desire to provide the best customer experience to clients
  • ~ Excellent interpersonal, written, and oral communication skills
  • ~ Client focus and strong work ethic with the ability to work individually and as part of an extremely dynamic team in a fast-paced customer care environment