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Veterinary Care Coordinator

4 weeks ago


Ottawa, Ontario, Canada VCA Full time

Veterinary Care Coordinator

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join our team in a vital support role for the entire hospital.

As a Patient Care Coordinator, you will be responsible for maintaining the communication lines between the doctor and the client, providing daily financial and medical updates on all hospitalized patients, and handling client updates or questions via email or phone.

Key Responsibilities:

  • Attending patient rounds
  • Providing daily financial and medical updates on all hospitalized patients
  • Updating invoicing daily based on Smart Flow treatment sheets
  • Handling client updates or questions via email or phone
  • Preparing medications
  • Medical records maintenance
  • Preparing and presenting discharge instructions, medications and client education
  • Coordinating referrals or transfers with other hospitals
  • Following up on discharged patients
  • Discussing financing, requesting deposits, updating estimate plans and taking payments
  • Relaying lab results

Requirements:

This position requires a very organized and dependable individual, who can manage multiple tasks at the same time with a great deal of positive energy. Superior communication skills and excellent client service skills are paramount while managing associated tasks in an extremely fast-paced environment.

What VCA Offers:

A caring culture of Wellness and Appreciation, RRSP Employer 5% Match Program, Competitive wages and benefits, Extensive online anytime-anywhere access to journals and textbooks, Annual uniform allowance, Exceptional career development, Employee Assistance Program, Referral Bonus Rewards, Opportunities to give back to your community through VCA initiatives, Generous personal pet care discounts, And extra perks like shopping discounts and cool wellness apps.