Accelerate Your Finance Career as a Banking Support Officer

4 weeks ago


Edmonton, Alberta, Canada Canadian Western Bank Full time

CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. We're looking for a Banking Support Officer to join our Centralized Operations Group, where you'll have the opportunity to accelerate your finance career and make a real impact.

About the Role

This 4-month term and 8-month term full-time opportunity, starting in January 2025, will have you working in Edmonton, AB, supporting our branch network by administering transactions related to payments, deposits, cash management products, registered products, and estates. You'll be responsible for ensuring the confidentiality of the bank and its customers, maintaining long-term document control, and implementing operations optimization to enhance procedures and best practices.

What You'll Learn
  • Financial transactions, including executing activities related to registered products, payments, deposits, cash management products, and estates' administration
  • Risk management, working with high-risk and high-client-impact processes, including large dollar transactions and transactions with tax implications
  • Documentation and electronic reporting for all applicable tasks
  • Operations optimization, addressing potential procedure enhancements and sharing with management and peers
  • Privacy and confidentiality, maintaining the bank's and customers' confidentiality and adhering to the employee code of conduct
  • Collaboration, providing direct support to the CWB branch network to deliver a "best-in-class" customer experience
  • Performance measures, reviewing SLA targets with individual leaders to ensure client needs are met
Your Skills and Qualifications
  • Life learner: thirst for knowledge and understanding, curious by nature, and love solving puzzles
  • Life experience: comfort in numbers, basic finance knowledge, customer service experience, hard work, and prioritization skills
  • Communication and team player: conveying messages clearly and professionally, sharing and growing with a team
  • Tech savvy: learning, understanding, and adapting to new technology and software with ease
What We Offer
  • Career development opportunities: organization-wide coaching services, mentorship, education support, and training programs
  • Inclusion and diversity: welcoming a diverse workforce, dignity, respect, and equality
  • Award-winning culture and benefits: recognized by Great Place to Work in 2024 as one of Canada's top 50 Best Workplaces

As a Banking Support Officer, you'll have the opportunity to accelerate your finance career, work hard, and perform. Grow, get recognized, and repeat. Be seen, be heard, get recognized. Raise your hand, go above and beyond, get involved in projects, identify potential efficiencies, and dig deeper into the details. Make an impact.

Estimated salary for this role: $55,000 - $65,000 per year, based on the location and industry standards.



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