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Team Leader Medical Underwriting Specialist
2 months ago
Medavie Blue Cross is seeking a highly skilled Team Leader Medical Underwriting to lead and develop a multi-disciplinary team responsible for handling the Medical Underwriting of individual and group benefits. The successful candidate will report to the Operations Manager, Client Solutions, and be responsible for ensuring the team meets productivity and quality standards.
Key Responsibilities- Team oversight, including the day-to-day application of organizational policies and procedures, assigning job duties and responsibilities, providing workflow management, quality review, coaching, and mentoring to achieve optimal effectiveness.
- Team management activities, including recruitment and hiring, goal setting, performance reviews, and performance management.
- Coordinates with the Training Consultant to effectively manage training materials and activities for the team.
- Analyzes individual and team performance, identifies process improvement opportunities, and ensures attainment of key performance metrics.
- Provides timely and accurate reporting to management, performs trend analysis, and anticipates volume fluctuations and impact to service levels.
- Provides analysis and thought leadership around cost optimization, ensuring expenses are controlled for the department.
- Manages escalated service issues, represents the team at various meetings, and holds regularly scheduled team meetings.
- Collaborates with other team leaders to ensure consistent business practices and processes.
- Works closely with external partners, including Blue Cross Life Chief Medical Underwriter, paramedical services, and physicians.
- Participates in annual Medical Underwriting audit activities.
- Bachelor's degree in business or a related field.
- 3 to 5 years of operational experience, 2 to 3 years leadership experience.
- Proven ability to manage multiple competing projects and deadlines.
- Excellent customer service, verbal/written communication, and strong analytical and organizational skills.
- Ability to work in a fast-paced, ever-changing environment and be flexible to changing priorities.
- Microsoft knowledge and strong computer skills, knowledge of Salesforce and other workflow tools an asset.
- Bilingualism an asset.
