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Customer Service Team Leader

2 months ago

Vaughan, Ontario, Canada ADR Freight Inc. Full time

The Customer Service Supervisor is a crucial role within ADR Freight Inc. that requires exceptional leadership and coordination skills.

Job Description

This position oversees the daily activities of customer-facing teams, ensuring seamless service delivery and business continuity.

  • Maintain accurate records and data to inform operational decisions.
  • Requisition materials and supplies in a timely manner to meet team needs.
  • Organize and maintain inventory levels to optimize resource allocation.

The ideal candidate will possess strong interpersonal skills, enabling them to effectively communicate with colleagues, management, and clients. They should be detail-oriented, able to multitask, and work efficiently under pressure.

Required Skills and Qualifications
  • 1-2 years of experience in a similar supervisory or coordinating role.
  • Strong knowledge of operations management principles and practices.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with tight deadlines.

ADR Freight Inc. offers a competitive salary for this position, estimated to be around $60,000-$80,000 per year, depending on location and experience. This figure is based on industry standards and the company's compensation structure.