LifeSpa Coordinator

5 days ago

Ajax, Ontario, Canada Life Time Full time

Job Summary

The LifeSpa Coordinator is a key member of the Life Time team, responsible for providing exceptional customer service and ensuring a seamless experience for our guests. This role operates the telephone system to answer incoming calls, directs callers to appropriate personnel, and presents a cheerful and pleasant attitude at all times.

Key Responsibilities

  • Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
  • Converts LifeSpa inquiries into appointments, ensuring a smooth and efficient process
  • Explains all Life Spa products, services, and treatments to guests, assisting them in determining their individual needs
  • Suggests upgrades or add-ons to products and services, driving revenue growth and customer satisfaction
  • Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments, ensuring timely and accurate communication
  • Utilizes all required safety devices to comply with company safety rules, maintaining a safe and healthy work environment

Requirements

  • High School Diploma or equivalent
  • 1 year of customer service experience, with a focus on appointment scheduling and guest experience
  • CPR and AED certification within 30 days of hire
  • Proficiency in computer software, including Microsoft Office, Excel, PowerPoint, and Outlook
  • Ability to calculate figures and amounts, such as discounts, interest, and commissions
  • Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds

Preferred Requirements

  • 1 year of receptionist experience, with a focus on customer service and appointment scheduling

Life Time's Commitment to Inclusion

Life Time is an equal opportunity employer, committed to creating an inclusive and diverse work environment that respects and celebrates the unique contributions of each individual. We strive to provide a workplace that is accessible and welcoming to all, and we encourage applicants to share any accommodation needs during the recruitment process.

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