E-Store Operations Director
2 weeks ago
Established in 1892, Abercrombie & Fitch Co. is a leading global specialty retailer with five renowned brands: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks, and Social Tourist.
The company's vision is to make every day feel exceptional by offering high-quality products that allow consumers to express their individuality and style. With over 730 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites, Abercrombie & Fitch Co. is committed to delivering an exceptional customer experience.
About the JobThis role involves managing store operations, including staffing, training, developing, and retaining staff. You will be accountable for all aspects of store management, from hours management to salesfloor and stockroom organization. Your primary focus will be on upholding company standards and policies while ensuring a high level of customer engagement.
Key Responsibilities- Manage store operations, including staffing, training, and development of part-time and full-time staff.
- Develop and implement strategies to improve salesfloor and stockroom organization.
- Maintain high standards of customer service and ensure a positive customer experience.
- Monitor and control store expenses, including labor costs and inventory management.
To be successful in this role, you will need:
- At least one year of store management experience.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Inclusion and diversity awareness.
- Excellent interpersonal and communication skills.
- A drive to achieve results and succeed in a competitive market.
We offer a range of benefits to our employees, including:
- Quarterly incentive bonus program.
- Paid time off.
- Paid volunteer day per year.
- Merchandise discount.
- Medical, dental, and vision insurance available.
- Life and disability insurance.
- Associate assistance program.
- Paid parental and adoption leave.
- 401(k) savings plan with company match.
- Training and development opportunities.
Estimated Salary: $60,000 - $80,000 per annum.
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