Account Coordinator

4 weeks ago

Markham, Ontario, Canada Xpera Full time

Job Summary

The National Account Coordinator plays a vital role in supporting the Account Management team in their daily operations and activities. This role involves managing small accounts, collaborating with internal stakeholders and clients, and providing administrative support to the National Accounts team.

Key Responsibilities

  • Provide support to Account Managers in managing small accounts and client relationships
  • Assist with the creation and maintenance of client guidelines and instructions
  • Manage the centralization of claims intake and triage of new claims
  • Prepare data reports for clients and Account managers/executives
  • Support in the production of monthly, quarterly, and yearly client operational reports
  • Provide reporting support and data management
  • Assist with providing training and ongoing support for adjusters on National Accounts
  • Subject matter specialist on use and administration of client claims management systems
  • Perform account/file reviews to determine operational compliance
  • Manage small accounts under the guidance of leadership

Requirements

  • CIP Completion or actively working to complete
  • Post Secondary Education
  • 2-5 years of Insurance industry experience, preferably in a claims adjusting role
  • Experience working with data and exceptional MS Office skills (Outlook, Word, Excel, PowerPoint, and SharePoint)
  • Strong computer skills with an aptitude/ability to learn new software/databases
  • Strong attention to detail
  • Ability to problem solve and work independently
  • Ability to be licensed to work as an adjuster in Canada

Accommodations

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

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