AppOps Senior Specialist

4 weeks ago

Toronto, Ontario, Canada Interac Corp. Full time
Job Title: AppOps Senior Specialist

At Interac Corp., we're shaping the future of digital payments in Canada. As an AppOps Senior Specialist, you'll play a key role in designing and delivering innovative solutions that give Canadians control over their money.

About the Role

Reporting to the Leader, AppOps RTR & Overlays, you'll be a hands-on application subject matter lead with advanced expertise in Site Reliability engineering and Application Management. Your primary focus will be on driving application and platform insights, working closely with technical teams to deliver and maintain cutting-edge payment solutions.

Key Responsibilities
  • Drive application stability and service automation/optimization initiatives, ensuring adherence to Service Level Agreements (SLAs).
  • Optimize application performance, leveraging performance data, monitoring/diagnostic tools to drive service excellence.
  • Analyze application testing and production trends, proactively identifying and acting on emerging issues with Agile squads.
  • Develop and implement scalable solutions to reduce manual intervention, streamlining application deployments/validations and availability.
  • Optimize the application build, development, and testing by integrating and streamlining all aspects of Application Operations.
  • Implement application changes, configurations, and code promotions through all environments via automation, ensuring performance, reliability, and stability.
  • Design and standardize enhanced application insights, including observability and trending, with a focus on predictive analysis and proactive intervention.
  • Create and maintain detailed technical and support documentation for our applications and systems.
  • Consolidate and automate dashboards, events, and reports on application performance metrics/KPIs.
  • Provide technical leadership, guidance, and maintain application security, technology currency, and vulnerabilities remediation.
  • Respond to and quickly resolve escalated issues, 24/7 rotating on-call production support, proactively mitigating risk and impact to production systems.
Requirements
  • Bachelor's degree in computer science, Information Technology, or related field.
  • 3+ years of programming experience in Java, Python, Spring Framework, AngularJS, etc.
  • Expertise in using version control systems, such as Git, for managing codebases and collaboration.
  • Expertise with scripting, e.g., Power Shell, Python, and Ansible.
  • Experience with microservices and containerization (i.e., Docker).
  • Experience using tools such as Azure Monitor, Splunk, Dynatrace, Grafana, ServiceNow.
  • Good understanding of AKS architectural concepts: clusters, namespaces, nodes, pods, services, autoscaling, ingress policies.
  • Strong knowledge of Agile development and Agile frameworks (e.g., JIRA, GitHub).
  • Good understanding of software lifecycle, including release planning, release processes, software testing, incident, problem, and change management.
  • Good understanding of different types of open-source packages, preferably Spring, Apache, and data transformation (JSON, XML).
  • Well-versed in analyzing data, identifying, and proactively mitigating risk to production systems.
  • Strong written and verbal communication skills, able to seamlessly communicate with internal and external stakeholders.
  • Strong and energetic team player, able to engage with all stakeholders in a team environment.
Preferred Qualifications
  • Experience with OpenShift Kubernetes.
  • Site Reliability Engineering (SRE) Certification.
  • Experience with DevOps concepts.
  • Good understanding of database systems, such as Oracle, PostgreSQL.
  • Microsoft Certified: Azure Administrator Associate (or similar across AWS, GCP, etc.).
  • Experience working in Agile squads.
  • Experience working with OpenShift.
  • Experience working in the Financial and Payments services.
  • ITIL Certification.
About Interac Corp.

We're a company that values excellence, innovation, and teamwork. Our culture encourages exceptional people to contribute their ideas and passion for shaping the future of digital payments in Canada. We offer a competitive compensation package, education opportunities, and a dynamic work environment.

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