VoIP IT Specialist

1 month ago


Mississauga, Ontario, Canada Inline Communications Inc. Full time
Job Title: VoIP IT Specialist

Job Summary:

We are seeking a highly skilled VoIP IT Specialist to join our team at Inline Communications Inc. The ideal candidate will have a strong background in network and VoIP infrastructure management, with experience in designing, implementing, and managing UCaaS and MS365 solution architecture.

Key Responsibilities:

- Design and deploy UCaaS and MS365 solution architecture
- Coordinate installations and migrations with vendors
- Troubleshoot LAN and WAN networks and hardware
- Implement VoIP SIP trunking and VoIP systems deployment and troubleshooting
- Provide MS365 deployment and support
- Escalate issues to vendors and collaborate with internal groups to resolve complex issues

Requirements:

- Post-secondary education or equivalent experience in Network/VoIP Administration or related field
- 2+ years of experience in IT support, with specific expertise in VoIP and Microsoft 365 administration
- Strong networking skills, including experience with LAN, WAN, VPN, and firewall setups
- Fluent English in communications with customers
- Prior routing and switching experience
- Network Security fundamentals
- Proven experience with SIP/VoIP
- Relevant certifications (e.g., CompTIA Network+, Microsoft 365 Certified, Linux+, CCNA) are a plus

Desirable Skills:

- Good knowledge of Linux and SSH
- Data Center server maintenance
- Good knowledge of Asterisk, Freeswitch, Polycom, Yealink, NEC, Avaya
- Server virtualization using VMware
- Good knowledge of Firewalls - Cisco, Mikrotik, Sonicwall, Ubiquiti

Personal Skills:

- Honest
- Friendly
- Enthusiastic
- Team Player
- Self-initiative
- Want to please the customer
- Able to use logical troubleshooting
- Able to learn quickly
- Punctual
- Organized
- Excellent oral communication
- Strong organizational & attention to detail
- Ability to effectively prioritize and execute tasks in a high-pressure environment

Work Environment:

- 8 hour shift
- Day shift
- Monday to Friday

Benefits:

- Automobile allowance
- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Work from home

Language Requirement:

- French not required

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