Senior Executive Director of User Support Svcs

2 days ago


Halifax, Nova Scotia, Canada Government of Nova Scotia Full time
About the Role

The Government of Nova Scotia is seeking a seasoned Senior Executive Director to lead the User Support Svcs team in delivering exceptional digital experiences across the province.

Key Responsibilities
  1. Develop and Lead Service Strategy: Shape the future of province-wide IT support services, focusing on public servants' user needs.
  2. IT Support Services: Oversee desktop support and service desk operations across healthcare and government departments.
  3. Innovative Initiatives: Lead initiatives to transform users' IT support experiences within hospitals and government entities, ensuring service quality and operational efficiency.
  4. Collaboration: Collaborate with leaders across all sectors of government to align IT support services with sector needs and strategic objectives.
  5. Service Desk Improvements: Champion improvements for our service desk, enhancing responsiveness, user satisfaction, and support for all government employees.
Requirements
  • Leadership Experience: Extensive experience in IT support management or technology leadership roles.
  • Strategic and Operational Planning: Strong skills in strategic planning and operational execution.
  • Technical Expertise: In-depth knowledge of digital communication services, IT infrastructure, and cybersecurity.
  • Stakeholder Management: Exceptional skills in managing relationships with internal and external stakeholders.

The ideal candidate will have a proven track record of leading and managing large, multidisciplinary teams, and experience working within the public sector or a large, complex organization.

We offer a comprehensive benefits package, including a defined benefits pension plan, flexible work arrangements, and opportunities for growth and development.

Apply today to become part of our dynamic team and contribute to the digital transformation of the Government of Nova Scotia.



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