SAP Concur

4 weeks ago

Toronto, Ontario, Canada SAP Full time

About the Role

We are seeking a highly skilled Client Success Manager to join our team at SAP Concur. As a Client Success Manager, you will be responsible for maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.

Key Responsibilities

  • Build deep relationships with various stakeholders and earn trusted advisor status with customers
  • Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
  • Mitigate churn and manage renewals of SAP Concur solutions/services
  • Identify sales leads and support sales in expansion and upsell efforts
  • Manage through crisis and de-escalate customer situations
  • Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
  • Solely build a territory plan to proactively engage customers throughout their lifecycle journey
  • Contribute to process development and organizational growth projects
  • Drive renewals, expansions, and up-sells of our solutions

Requirements

  • Strong executive presence and relationship building skills
  • Deep knowledge of business models, strategies, and line of business processes
  • Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
  • Experience with cloud software solutions and delivery models
  • Ability to apply risk-mitigation strategies to customer situations
  • Knowledge of SAP Concur solutions and the business processes they enable
  • Bachelor's degree or equivalent required
  • Experience in business software
  • Knowledge of SAAS
  • Strong program/project management and organization skills
  • Relationship-driven mindset with excellent verbal and non-verbal communication skills
  • Experience driving renewals, expansions, and up-sells of our solutions

About SAP Concur

SAP Concur is the world's leading provider in Travel, Expense and Invoice Management. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

We live by our values and are committed to demonstrating them daily:

Our Values

Integrity

Make a Difference

Passion

Adaptable

Collaboration

Trust

Empathy

Inclusion

Skills you'll use:

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

Tech Industry & SAP General Skills

Key Performance Indicators (KPIs)

Artificial Intelligence

Software-as-a-Service

Technology Innovation

SAP Concur Products & Services

Role Specific Skills

Customer Value

Account Governance

Account Strategy

Customer Success Management

Customer Retention

Relationship Building

Technology Solution Adoption

Overcoming Objections

  • SAP Concur Client Success Manager

    3 weeks ago

    Toronto, Ontario, Canada SAP Full time

    About the Role:We are seeking a highly skilled Client Success Manager to join our team at SAP Concur. As a Client Success Manager, you will be responsible for maximizing customer value by delivering solution area expertise to customers and their line of business.Key Responsibilities:Build deep relationships with various stakeholders and earn trusted advisor...

  • SAP Concur

    4 weeks ago

    Toronto, Ontario, Canada SAP Full time

    Unlock Your PotentialAs a Client Success Manager at SAP Concur, you will be a trusted advisor to our customers, maximizing their value by delivering solution area expertise and adding value through rapid adoption and consumption of solutions. Your deep relationships with various stakeholders will earn you trusted advisor status with customers, and you will...

  • SAP Concur

    2 months ago

    Toronto, Ontario, Ontario, Canada Tata Consultancy Services Full time

    About TCS:Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through...

  • Concur Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada SAP Full time

    Unlock Customer Value with SAP ConcurJob Title: Client Success ManagerLocation: North AmericaAbout the Role:We are seeking an experienced Client Success Manager to join our team at SAP Concur. As a Client Success Manager, you will be responsible for maximizing customer value by delivering solution area expertise to customers and their line of business while...

  • Concur Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada SAP Full time

    Transform Customer Experience with SAP ConcurSAP Concur is seeking a talented Customer Success Manager to join our team. As a trusted advisor, you will work closely with customers to maximize their value from our solutions, identifying new opportunities for growth and ensuring successful adoption.Key Responsibilities:Build deep relationships with customers...

  • Concur Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada SAP Full time

    About the RoleWe are seeking a highly skilled Client Success Manager to join our SAP Concur team. As a Client Success Manager, you will be responsible for maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.Key ResponsibilitiesBuild deep...

  • SAP Concur Implementation Specialist

    4 weeks ago

    Toronto, Ontario, Canada Astra North Infoteck Inc. Full time

    Job Title: SAP Concur ConsultantJob Summary:We are seeking a highly skilled SAP Concur Consultant to join our team at Astra North Infoteck Inc. The ideal candidate will have extensive experience in implementing and integrating SAP Concur solutions with SAP ERP, as well as a strong understanding of Concur applications, configuration capabilities, and...

  • SAP Concur Implementation Specialist

    4 weeks ago

    Toronto, Ontario, Canada Astra North Infoteck Inc. Full time

    Job DescriptionJob Title: SAP Concur ConsultantJob Summary:Astra North Infoteck Inc. is seeking a highly skilled SAP Concur Consultant to join our team. As a key member of our implementation team, you will be responsible for delivering SAP Concur solutions to our clients.Key Responsibilities:Collaborate with clients to understand their business requirements...

  • SAP Concur Implementation Specialist

    4 weeks ago

    Toronto, Ontario, Canada Astra North Infoteck Inc. Full time

    About the Role:Astra North Infoteck Inc. is seeking a highly skilled SAP Concur Consultant to join our team. As a key member of our implementation team, you will be responsible for delivering SAP Concur solutions to our clients.Key Responsibilities:Collaborate with clients to understand their business requirements and translate them into SAP Concur...

  • SAP Concur Implementation Specialist

    4 weeks ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    About the Role:Tata Consultancy Services is seeking a skilled SAP Concur Implementation Specialist to join our team. As a key member of our consulting team, you will be responsible for collaborating with clients to understand their business requirements and translating them into SAP Concur solutions.Key Responsibilities:- Provide technical expertise and...

  • Senior SAP Concur Consultant

    2 weeks ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    Tata Consultancy Services is a leading IT services company that has partnered with numerous large businesses for over 55 years. Our consulting-led, cognitive powered services and solutions are delivered through our Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.About the RoleWe are seeking a...

  • Enterprise SAP Concur Solutions Specialist

    3 days ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    About Tata Consultancy Services (TCS):Tata Consultancy Services (TCS) is a leading IT services company with over 55 years of experience in partnering with large businesses to drive transformation. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions are delivered through its unique Location...

  • Concur Solutions Sales Expert, Mid-Market Growth

    1 day ago

    Toronto, Ontario, Canada SAP Full time

    We're looking for a highly skilled Account Executive to join our team and help drive sales growth in the mid-market segment. This role requires a strong understanding of SAP Concur's solutions and the ability to position them effectively to address complex business challenges.Key Responsibilities:Develop and execute strategic plans to ensure sustainable...

  • Concur Implementation Specialist

    7 days ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    About TCSTata Consultancy Services is a leading IT services and consulting organization with over 55 years of experience in partnering with top businesses worldwide.Our expertise lies in delivering cognitive-powered business, technology, and engineering services through our unique Location Independent AgileTM delivery model. This approach has earned us...

  • Implementation Consultant

    3 weeks ago

    Toronto, Ontario, Canada SAP Full time

    Job Description:Role Overview:As an Implementation Consultant / Activation Coach, you will be part of the SAP Concur Canada Implementation Team, responsible for implementing Concur Expense and Invoice services for Canadian clients. You will work closely with customers to understand their business needs and develop solutions to meet those needs. This role...

  • SMB Service Delivery Implementation Consultant

    4 weeks ago

    Old Toronto, Ontario, Canada SAP SE Full time

    Job DescriptionAs a Service Delivery Implementation Consultant at SAP Concur Canada, you will play a critical role in helping our customers activate their spend management and automation solutions. You will work closely with our customers to understand their business needs and develop tailored solutions to meet their requirements.Key Responsibilities:Manage...

  • SMB Service Delivery Implementation Consultant

    4 weeks ago

    Old Toronto, Ontario, Canada SAP SE Full time

    SMB Service Delivery - A Key Role in SAP ConcurUnlocking Business PotentialSAP Concur empowers businesses to work together more efficiently and use business insight more effectively. As a Service Delivery Implementation Consultant, you will play a crucial role in helping our customers activate their spend management and automation solutions.This position...

  • SMB Service Delivery Specialist

    4 weeks ago

    Toronto, Ontario, Canada SAP Full time

    About the Role:We are seeking a highly skilled Service Delivery Specialist to join our team at SAP Concur. As a key member of our implementation team, you will be responsible for delivering exceptional customer service and ensuring the successful implementation of our solutions.Key Responsibilities:Manage multiple implementations simultaneously, ensuring...

  • Service Delivery Expert for Spend Management and Automation

    1 day ago

    Toronto, Ontario, Canada SAP Full time

    Unlock Your Potential in Service DeliverySAP Concur, a market leader in enterprise application software, empowers individuals and organizations to collaborate more efficiently and leverage business insights to stay ahead of the competition. As a Service Delivery Expert, you will join a team dedicated to your growth and success.We are committed to diversity,...

  • Service Delivery Professional

    1 week ago

    Toronto, Ontario, Canada SAP Full time

    SAP Concur Implementation Team: We are seeking a highly motivated Service Delivery Professional to join our team in Canada. As a key member of our team, you will be responsible for implementing Concur Expense and Invoice services for Canadian clients. Your primary focus will be on successfully managing multiple implementations, ensuring project timelines are...