Mail Operations Associate

1 month ago


High River, Canada Canada Post Full time

Job Title: Postal Clerk

Job Summary:

Canada Post is seeking a dynamic and customer-focused individual to join our team as a Postal Clerk. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing mail and packages, and maintaining a high level of postal products and services knowledge.

Key Responsibilities:

  • Provide excellent customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process mail and packages, including sorting, sequencing, and batching.
  • Maintain a high level of postal products and services knowledge, including rates, services, and promotions.
  • Operate a computer point of sale system, processing transactions and managing cash, cheques, debit, and credit card payments.
  • Conduct merchandizing and inventory control, ensuring that our retail areas are well-stocked and visually appealing.
  • Transport mail between floors/sections using rolling or motorized equipment, as required.
  • Review mail items for address accuracy, proper postage, and other relevant details.
  • Exercise physical effort in the handling of mail items, including lifting, carrying, and bending.

Requirements:

  • Experience in customer service in a retail environment.
  • Sales experience is an asset.
  • Experience working in a production environment is an asset.

Working Conditions:

This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.



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