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Food Service Supervisor

2 months ago


Ottawa, Ontario, Canada Second Cup Cafe Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled Food Service Supervisor to join our team at Second Cup Cafe. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our cafe.

Key Responsibilities:
  • Supervise and Co-ordinate Activities: Supervise and co-ordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and to a high standard.
  • Train Staff: Train staff in job duties, sanitation, and safety procedures, ensuring that all staff are equipped to provide excellent customer service.
  • Estimate Ingredients and Supplies: Estimate the ingredients and supplies required for meal preparation, ensuring that we have sufficient stock to meet customer demand.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining a high level of customer satisfaction.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner.
  • Record Keeping: Maintain records of stock, repairs, sales, and wastage, providing valuable insights for future planning.
Requirements:
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 to less than 7 months, or equivalent experience.
  • Certifications: Safe Food Handling certificate.
Personal Suitability:
  • Interpersonal Skills: Efficient interpersonal skills, with the ability to work effectively with staff and customers.
  • Communication: Excellent oral communication skills, with the ability to communicate clearly and effectively.
  • Flexibility: Flexibility to adapt to changing circumstances and priorities.
  • Teamwork: Ability to work as part of a team, supporting colleagues and contributing to a positive work environment.
Work Environment:

This is a permanent position, working 35 hours per week. The work language is English.