Strategic Customer Success Director

4 weeks ago

Montreal, Quebec, Canada MongoDB Full time
Unlock Customer Success with MongoDB

MongoDB is revolutionizing the way organizations build, scale, and run modern applications. As a key member of our team, you will play a vital role in empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.

About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team. As a strategic advisor to our customers, you will provide guidance on MongoDB best practices and overall technology strategy. You will work closely with our customers to identify roadblocks and inform internal teams on how to build a stronger product and go-to-market organization.

Key Responsibilities
  • Work as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy
  • Collect feedback and identify roadblocks from customers to inform internal teams on how to build a stronger product and go-to-market organization
  • Act as the link between customers and product engineering to develop new innovative solutions
  • De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB
  • Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
  • Lead in-person executive business reviews for strategic customers in your portfolio
  • Work on strategic internal projects to help build the Customer Success program
  • Document all customer interactions in internal systems
  • Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts
  • Manage the relationship with Sales Leadership and Account Executives in your territory
  • Forecast expected churn and growth to your senior leadership team
  • Help interview, onboard, and ramp new team members
Requirements
  • 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
  • A background and passion for advocating on behalf of your customers
  • A mind for technology and ability to learn about MongoDB and databases
  • The ability to act with a high level of autonomy and take full ownership of your customer portfolio
  • An entrepreneurial mindset and ability to build new process and practices
  • Team player and passion for collaboration
  • Technical product experience or education, software development experience preferred, certifications preferred
  • Bachelor's degree, technical degree preferred, MS preferred
What We Offer

MongoDB offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to empowering our employees to succeed and thrive in their careers.

  • Strategic Customer Success Director

    1 week ago

    Montreal, Quebec, Canada MongoDB Full time

    MongoDB is seeking a highly skilled and experienced Strategic Customer Success Director to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our strategic customer base.This role will involve working closely with our customers to understand their business needs and...

  • Strategic Customer Success Director

    3 weeks ago

    Montreal, Quebec, Canada MongoDB Full time

    Unlock Customer Success with MongoDBMongoDB is revolutionizing the way organizations build, scale, and run modern applications. As a key member of our team, you will play a vital role in empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.About the RoleWe are seeking a highly skilled and experienced...

  • Strategic Customer Success Director

    1 month ago

    Montreal, Quebec, Canada MongoDB Full time

    Unlock Customer Success with MongoDBMongoDB is revolutionizing the way organizations build, scale, and run modern applications. As a key member of our team, you will play a vital role in empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.About the RoleWe are seeking a highly skilled and experienced...

  • Strategic Customer Success Director

    1 month ago

    Montreal, Quebec, Canada MongoDB Full time

    Unlock Customer Success with MongoDBMongoDB is revolutionizing the way organizations build, scale, and run modern applications. As a key member of our team, you will play a vital role in empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.About the RoleWe are seeking a highly skilled and experienced...

  • Strategic Customer Success Director

    3 weeks ago

    Montreal, Quebec, Canada MongoDB Full time

    Unlock Customer Success with MongoDBMongoDB is revolutionizing the way organizations build, scale, and run modern applications. As a key member of our team, you will play a vital role in empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.About the RoleWe are seeking a highly skilled and experienced...

  • Strategic Customer Success Director

    2 weeks ago

    Montreal, Quebec, Canada MongoDB Full time

    Unlock Customer Success with MongoDBMongoDB is revolutionizing the way organizations build, scale, and run modern applications. As a key member of our team, you will play a vital role in empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.About the RoleWe are seeking a highly skilled and...

  • Strategic Customer Success Director

    2 weeks ago

    Montreal, Quebec, Canada MongoDB Full time

    Unlock Customer Success with MongoDBMongoDB is revolutionizing the way organizations build, scale, and run modern applications. As a key member of our team, you will play a vital role in empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.About the RoleWe are seeking a highly skilled and...

  • Director of Customer Success

    4 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned leader with a passion for customer success and automation? Do you have a track record of driving growth and innovation in the industrial automation space? We're seeking a highly skilled Director of Customer Success to join our team at Vention.Key Responsibilities:Lead and manage a team of engineers and...

  • Director of Customer Success

    4 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned leader with a passion for customer success and automation? Do you have a track record of driving growth and innovation in the industrial automation space? We're seeking a highly skilled Director of Customer Success to join our team at Vention.Key Responsibilities:Lead and manage a team of engineers and...

  • Director of Customer Success

    1 month ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned professional with a passion for customer success and automation? Do you have a track record of driving growth and innovation in a fast-paced environment? We're looking for a talented Director of Customer Success to join our team at Vention.Job Description:As a Director of Customer Success, you will be...

  • Director of Customer Success

    3 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned leader with a passion for customer success and automation? Do you have a track record of driving growth and innovation in the industrial automation space? We're seeking a highly skilled Director of Customer Success to join our team at Vention.Key Responsibilities:Lead and manage a team of engineers and...

  • Director of Customer Success

    3 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned leader with a passion for customer success and automation? Do you have a track record of driving growth and innovation in the industrial automation space? We're seeking a highly skilled Director of Customer Success to join our team at Vention.Key Responsibilities:Lead and manage a team of engineers and...

  • Director of Customer Success

    4 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned leader with a passion for customer success and automation? Do you have a proven track record of driving growth and innovation in the industrial automation space? We're seeking a highly skilled Director of Customer Success to join our team at Vention.Key Responsibilities:Lead and manage a team of...

  • Director of Customer Success

    4 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned leader with a passion for customer success and automation? Do you have a proven track record of driving growth and innovation in the industrial automation space? We're seeking a highly skilled Director of Customer Success to join our team at Vention.Key Responsibilities:Lead and manage a team of...

  • Director of Customer Success

    1 month ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned leader with a passion for customer success and automation? Do you have a proven track record of driving growth and innovation in the industrial automation space? We're seeking a highly skilled Director of Customer Success to join our team at Vention.Key Responsibilities:Lead and manage a team of...

  • Director of Customer Success

    1 month ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director, Customer SuccessAre you a seasoned leader with a passion for customer success and automation? Do you have a proven track record of driving growth and innovation in the industrial automation space? We're seeking a highly skilled Director of Customer Success to join our team at Vention.Key Responsibilities:Lead and manage a team of...

  • Director of Customer Success

    5 days ago

    Montreal, Quebec, Canada Vention Full time

    Job OverviewWe are seeking a seasoned professional to lead our Customer Success department as Director. The ideal candidate will have a strong background in automation and customer experience, with a proven track record of driving growth and innovation.Key ResponsibilitiesLead and manage a team of engineers and customer experience specialists to deliver...

  • Director of Customer Success

    3 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director of Customer Success to join our team at Vention. As a key member of our organization, you will be responsible for championing customer success and driving growth through a combination of product utilization and expertise within the Customer Success team.The ideal candidate will have a...

  • Director of Customer Success

    3 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director of Customer Success to join our team at Vention. As a key member of our organization, you will be responsible for championing customer success and driving growth through a combination of product utilization and expertise within the Customer Success team.The ideal candidate will have a...

  • Director of Customer Success

    3 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Director of Customer SuccessWe are seeking a highly skilled and experienced Director of Customer Success to join our team at Vention. As a key member of our organization, you will be responsible for leading our customer success function and ensuring that our customers realize value from our products and services.Key Responsibilities:Lead and...