Strategic Customer Success Manager

1 month ago

Montreal, Quebec, Canada MongoDB Full time
About the Role

MongoDB is seeking a highly skilled and experienced Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving growth and retention across our strategic customer base.

Key Responsibilities
  • Work closely with customers to understand their business needs and develop strategic plans to drive growth and retention.
  • Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure alignment and effective execution of customer success initiatives.
  • Develop and maintain strong relationships with key stakeholders, including C-level executives and technical leaders.
  • Identify and prioritize opportunities to upsell and cross-sell MongoDB products and services.
  • Develop and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio.
  • Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan.
Requirements
  • 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.
  • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB.
  • A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts.
  • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes.

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