Store Leadership and Operations Manager
2 days ago
About Us
At PetSmart Store Support Group, Inc., we're dedicated to providing an exceptional experience for our pet parents. We believe in creating a positive and inclusive work environment that fosters growth and development.
Job Summary
PetSmart's Store Leader plays a vital role in the success of our stores, overseeing the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within the store. This leader must drive the company culture and strategies, achieve targeted results, champion exceptional pet parent service, and efficiently execute the store's daily business while upholding the company's vision, mission, values, and strategy.
Responsibilities
- People Leadership:
- Employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
- Create an open-door culture by engaging and listening to associates.
- Accountable for creating and posting the schedule for the entire store.
- Foster associate development and facilitate the associate experience.
- Delegate effectively and empower others to succeed.
- Cascade information to associates and adjust team priorities to meet goals and commitments.
- Address and administer associate complaints and grievances.
- Recognize and celebrate associates driving overall associate engagement.
- Ensure timely delivery of associate reviews.
- Overall Store Experience:
- Lead the associate and pet parent experience at all levels.
- Accountable for the pet parent experience and outcomes.
- Create a store environment focused on delivering an exceptional experience.
- Evaluate operations and identify opportunities for improvement.
- Collaborate with the Store Leadership team to ensure efficient and effective outcomes.
- Maintain store standards and lead a culture of empowerment.
- Conduct monthly Core and Services Walks.
- Prioritize and ensure a safe environment for associates, pets, and pet parents.
- Ensure compliance with inventory management tools.
- Communicate business and financial objectives to other leaders within the store.
- Review in-store cameras to assess safety practices.
- Take immediate action when identifying sick or injured pets.
- Shared responsibility for store opening and closing procedures.
- Business Management:
- Deliver corporate strategy and profitability goals.
- Analyze and respond to various reports.
- Identify opportunities to grow the business.
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