Program Coordinator

1 month ago

Toronto, Ontario, Canada Bayshore HealthCare Full time

Job Summary

As a Program Coordinator at Bayshore HealthCare, you will provide administrative support to the Payor Solutions department. Your responsibilities will include providing client referrals, program communications, and data entry, as well as triaging inbound call center inquiries. This is a remote-based role, open to candidates residing in various provinces across Canada.

Duties and Responsibilities

  • Act as a central resource liaison for program stakeholders, including clients, patient support programs, plan members, and pharmacies.
  • Proactively offer assistance to plan members and advocate on their behalf.
  • Provide updates to stakeholders as requested and required.
  • Perform data-entry, answer inbound calls, make outbound calls, manage program email inboxes, and fax software.
  • Triage program referrals, emails, communications, and tasks to program staff once entered into the CRM.
  • Provide other ongoing administrative help and support to the Program Manager, Payor Solutions as needed.
  • Acquire data from primary or secondary data sources and maintain databases/CRM systems.
  • Participate in data integrity/file cleanup projects as required.
  • Perform additional duties, including reconciliation of billing data, data entry, filing, obtaining, and organizing supporting documentation, including preparation of reports, spreadsheets, and dashboards as needed.
  • Ensure deadlines are met for all reporting and service commitments.
  • Assist with training and mentoring of new staff.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
  • Participate in proactive Health & Safety activities while performing all duties.
  • Maintain confidentiality of client and corporate information and discuss same only with appropriate Bayshore personnel.
  • Participate in ongoing internal and/or external continuing education activities.
  • Complete other tasks as requested.

Job Qualifications

Qualifications

  • Bilingualism in English and French is considered an asset.
  • Experience in the insurance, healthcare, or pharmaceutical industry is an asset.
  • Experience working with insurance data is an asset.
  • Strong customer service, communication, problem-solving skills required.
  • Exceptional interpersonal skills and ability to work independently and as part of a team.
  • Organized with a high attention to detail.
  • Excellent verbal and written skills in English.
  • Ability to work in a high-paced environment.
  • Ability to adapt to change quickly.
  • Expert knowledge of Microsoft Office (Excel, Word, Outlook).
  • Post-secondary education or equivalent.
  • At least one year of recent experience in insurance or pharmaceutical customer service-related roles.
  • At least one year of recent experience in an administrative role.

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