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Director, Technology Enablement and Innovation

2 months ago

Calgary, Alberta, Canada ProFound Talent Inc. Full time
About the Role

We are seeking a highly skilled and experienced Director, Technology Enablement and Innovation to join our team at ProFound Talent Inc. as a trusted advisor to our clients. The successful candidate will be responsible for leading the technology enablement and transformation efforts, ensuring seamless integration of technology strategies with business objectives.

Key Responsibilities

The Director, Technology Enablement and Innovation will be responsible for:

  • Business Relationship Management
    • Build and maintain strong relationships between technology teams and internal business units, understanding their needs and priorities.
    • Act as a trusted advisor to business units, providing strategic guidance on technology solutions and capabilities, ensuring maximum return on investment.
    • Proactively engage with customers to gather feedback, identify opportunities for improvement, and ensure satisfaction.
    • Align technology strategies with the broader business goals of each unit and create transformation roadmaps to facilitate the execution of the technology strategy.
    • Coordinate activities across technology teams as needed to provide seamless service to the business and as the key liaison across all functional areas, including business units, technology, and outside vendors.
    • Assist in prioritizing technology projects and ensure the development of business case justifications and cost/benefit analyses for technology spending and initiatives.
    • Participate in budgeting and planning processes.
    • Lead the design and implementation of innovative technology solutions that enhance customer experience and operational efficiency.
    • Drive continuous improvement initiatives based on customer feedback and industry best practices.
    • Champion the adoption of emerging technologies that align with business objectives and customer needs.
    • Participate in field research in pursuit of new solutions and evaluate the applicability of and effectiveness of current solutions.
  • Reporting & Analytics
    • Understand business needs and reporting requirements.
    • Oversee the design and implementation of comprehensive reporting systems.
    • Utilize data analytics to provide insights that support decision-making and improve operational efficiency.
    • Analyze data to ensure requirements are being met and implement data quality checks and validation processes to ensure the integrity and reliability of reports and analyses.
    • Ensure compliance with data security and privacy regulations.
  • Front Line Systems Management
    • Manage the implementation, maintenance, and enhancement of front-line systems.
    • Be the operational technology subject matter expert (app maintenance, user support, project support, knowledge sharing, etc.).
    • Ensure effective operations systems project delivery.
    • Ensure systems are scalable, reliable, and user-friendly.
    • Collaborate with technology teams and business units to address system issues and optimize performance.
  • Team Leadership
    • Lead and mentor a team of technology professionals across multiple disciplines.
    • Foster a culture of collaboration, innovation, and continuous improvement.
    • Set clear objectives, provide regular feedback, and promote professional development.
    • Promote a customer-first mindset and empower team members to deliver exceptional service and support.