Customer Service Representative

4 weeks ago

Québec, Quebec, Canada Smart & Biggar Full time

Customer Service Representative

At Quadra, we are seeking a highly skilled and dedicated Customer Service Representative to join our team in Vaudreuil-Dorion, Quebec. As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer service by effectively communicating with clients, processing and managing orders, and ensuring timely follow-up.

Main Responsibilities:

  • Accurately processing and managing customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle
  • Verifying and validating the details on purchase orders, ensuring compliance with company policies and customer agreements
  • Addressing and resolving customer inquiries and requests in a timely manner
  • Monitoring and tracking order statuses, ensuring updates are communicated promptly and accurately to customers
  • Coordinating with the logistics, operations, and procurement teams to ensure alignment between customer expectations and operations capabilities
  • Collaborating with sales teams to address and resolve customer issues, ensuring seamless communication between departments
  • Providing product recommendations and insights to customers to enhance their purchasing decisions
  • Leveraging Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up-to-date
  • Managing account maintenance activities, ensuring records are accurate and aligned with customer needs
  • Reviewing and interpreting weekly and monthly reports to identify trends and areas of improvement

Qualifications:

  • Completed DEC in administration, business, or a related field is a valuable asset
  • Exceptional verbal and written communication skills in French and English
  • Comfortable and confident in communicating with customers via phone and email
  • Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity, and honesty
  • Minimum of 3 years of relevant experience as a Customer Service Representative within distribution, logistics, or manufacturing industries
  • Ability to work both independently and collaboratively in a team environment
  • Thrives in a fast-paced environment, able to make quick decisions and work under pressure
  • Possesses excellent interpersonal, communication, and analytical skills
  • Proven strong organizational and problem-solving abilities
  • Must have strong computer skills, including advanced Microsoft Office suite abilities. Knowledge of Salesforce and JD Edwards will be considered a strong asset for this role.

Why Choose Quadra?

  • Competitive salary and generous performance incentive program
  • Comprehensive benefits package, including dental, medical, HSA, paramedical, etc.
  • Employee wellness initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual wellness and mental health program
  • Access to virtual care/telemedicine services for you and your family, offering 24/7 physician availability
  • Retirement plan with employer matching and several long-term investment programs
  • Generous vacation, personal days, and flex days, and additional stat holidays
  • Helping each other and having fun are part of our core values
  • A strong company culture built on collaboration, fun, and mutual support – core values that define our workplace
  • A fully digital environment that embraces innovation
  • Strong training programs designed to support your integration to this role
  • Opportunities for advancement and professional development; a growing company that focuses on its people
  • Participate in various internal and external trainings
  • Possibility of joining various company committees
  • Social activities organized by the company
  • Employee recognition program (years of service, merit awards, etc.)
  • A stable, private, family-owned company with a strong infrastructure and foundation
  • Employee assistance program (EAP)
  • Employee referral program ($)
  • And much more

Quadra supports and values diversity and offers equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

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