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Customer Service Ambassador

2 months ago

Dorval, Quebec, Canada Porter Airlines Full time
Job Summary

Porter Airlines is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our airport team, you will be responsible for delivering exceptional customer service to our passengers, ensuring a seamless travel experience from check-in to departure.

Key Responsibilities:
  • Provide high-quality customer service to passengers, responding to their needs and resolving any issues in a professional and courteous manner.
  • Check-in passengers for flights, assign seats, issue boarding passes, and verify passenger identification and travel documents.
  • Tag passenger bags to correct destinations, ensuring timely and accurate delivery.
  • Ensure the aircraft is clean prior to departure, maintaining a safe and comfortable environment for our passengers.
  • Board passengers onto flights, tag gate-checked bags, and verify travel documents.
  • Monitor carry-on luggage and operate jet ways, canopies, and aircraft doors, ensuring a smooth and efficient boarding process.
  • Assist passengers with special needs, including those in wheelchairs, unaccompanied minors, and passengers with visual or hearing impairments.
  • Verify identification and direct connection passengers through the airport, ensuring a seamless travel experience.
  • Assist with the stocking and maintenance of passenger lounges, maintaining a clean and welcoming environment.
  • Provide assistance to passengers whose baggage is mishandled or damaged, resolving issues promptly and professionally.
  • Maintain accurate records and update passenger files, ensuring compliance with company policies and procedures.
  • Actively participate in Porter's Safety Management System (SMS), reporting hazards and incidents encountered in daily operations, and promoting a culture of safety and compliance.
Requirements:
  • Ability to work on a permanent basis in Canada.
  • Experience in a customer service environment, preferably in the airline industry.
  • Ability to obtain necessary security clearances.
  • Able to work in a fast-paced environment, multitasking and handling stressful situations.
  • Detail-oriented, with a proven track record of handling difficult situations and customers.
  • Dependable, with a clear attendance record and reliable on-time reporting for work.
  • Able to lift/push/pull up to 50lbs on a regular basis.
  • Capable of assisting with wheelchair transfers and special service request passengers.
  • Supports and adheres to all company policies.
  • Ability to communicate and correspond clearly and precisely in English and French.