Disability Benefits Coordinator

1 day ago


Kitchener, Ontario, Canada OTIP RAEO Full time
Job Description

At OTIP RAEO, we are seeking a highly skilled and detail-oriented Disability Benefits Coordinator to join our team. As a key member of our Group Life and Disability Claims department, you will be responsible for reviewing and setting up new disability and life waiver claims, verifying members' eligibility, and providing administrative support to the Disability Payment Specialists with follow-up tasks.

Key Responsibilities:
  • Set up and review disability new claims and life waivers to ensure all documents have been submitted and completed properly for processing.
  • Verify eligibility and correspond with appropriate parties for outstanding information.
  • Ensure claim systems are updated with accurate financial information for the Disability Life reserve feed.
  • Provide information to school board and union plan administrators, members, affiliates, and other members of the Group Life and Disability Claims department.
  • Complete follow-up on LTD matters by contacting appropriate parties via letter, email, or telephone.
  • Handle and manage telephone inquiries from Members regarding their long-term disability benefits and claim status.
  • Maintain a comprehensive log and diary system to track, follow-ups, and claim status.
  • Review group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
  • Prepare and process responses to Members, Unions, and School Board representatives in accordance with established standards.
  • Initiate the new claim application process, which includes coordinating, preparing, and distributing claims kits.
  • Responsible for the Canada Pension Plan (CPP) disability application process.
  • Keep LTD claim information confidential to protect operations.
Requirements:
  • Post-secondary diploma or degree or equivalent business experience.
  • Two to three years' experience in group insurance and understanding of policy language and application.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to manage competing priorities, including project management skills.
  • The ability to communicate in French will be considered an asset.
We Offer:
  • Best-in-class pension and benefits.
  • Total reward programs.
  • Comprehensive mental wellness supports.
  • Rewarding salary and bonuses.
  • Industry-leading group benefits.
  • Defined benefit pension plan.
  • 100% coverage of approved continuing education and licensing fees.
  • Access to a wealth of learning resources.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.


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