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Disability Case Manager

2 months ago

Toronto, Ontario, Canada Manulife Full time
Job Title: Disability Case Manager

Manulife is seeking a highly skilled and compassionate Disability Case Manager to join our team. As a Disability Case Manager, you will play a critical role in supporting our plan members across Canada as they navigate their claims through illness, recovery, and return to work.

Key Responsibilities:
  • Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
  • Action daily administrative tasks, including responding to emails and telephone calls in a timely manner.
  • Assess claims based on contractual, medical, and vocational barriers.
  • Develop strong relationships with plan sponsors, plan members, treatment providers, and internal partners to drive cases to successful return to work or job-ready resolution.
  • Write letters to communicate pertinent benefit-related information based on analytical reasoning.
  • Demonstrate resiliency, empathy, and compassion when listening and communicating with plan members, including delivering difficult claims-related decisions.
Requirements:
  • Ability to communicate in English and French to support clients from various jurisdictions outside of Quebec.
  • Post-secondary diploma, CEGEP (DEC or DEP), or bachelor's degree in a healthcare program or equivalent work experience.
  • Ability to make difficult decisions within tight time constraints.
  • Disability management and/or Group Benefit knowledge is an asset.
  • Background in a health-related field is an asset.
  • Comfortable with both incoming and outgoing calls.
  • Strong organization and prioritization skills to manage different types of tasks.
What We Offer:
  • Competitive salary and benefits packages.
  • Growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • Focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.